Address: 103-105 Old London Rd, St Albans, AL1 1QD, United Kingdom
Phone: +441727867214
Rating: 4.9
based on 194 reviews.
Booking and Scheduling
Pros:
"Great booking system online so you can book any time of the day and you get a confirmation email and/or text and also a reminder the day before."
"Very easy to book online and I received email and text reminders in advance."
"Great great service! Needed an MOT done ASAP, booked in day before really easily online around 6pm, was in the next day 9am and all done by 10.15 am."
"Very organised for booking with plenty of automated reminders sent to email/text so as not to forget to drop the car off!"
"Brilliant service. Booked online and dropped the car off the next day."
Cons:
"They are of course very busy and you need to book in advance."
Customer Service
Pros:
"Customer service is spot on!"
"Richard talked me through the advisories & explained what needed doing & why."
"The staff were very friendly, explaining what needed doing to in a way that made (some level of) sense to me when I know nothing about cars!"
"Richard (who usually greets at the front desk and also on the phone) always provides impeccable customer service."
"Excellent customer service!"
"All staff were friendly and super helpful."
"They kept me updated with the progress on the car."
Cons:
"Poor and dangerous service. Absolutely zero communication, leaving me without a vehicle for two days."
"A bit arrogant people who does not do what they say they would."
Quality of Work
Pros:
"The work was done without fuss, and very reasonably priced."
"Work has always been carried out well and at competitive prices."
"The mechanics do a fantastic job, are very kind and always go above and beyond what I would expect."
"They were super nice, affordable and would highly recommend to anyone!"
"Really professional and honest."
"They are honest, reliable and always do a great job."
"Hands down the best garage I've been to. I've never had anything but a top service, honesty and professionalism from these guys."
Cons:
"Also, on top of that, just found out that they never replaced my car's brake fluid which i was charged for...cowboy's business, avoid them!!"
"Paid for Aircon recharge and then realised it was not done so had to drop car back again to be done despite they were suggesting that there was a leak!"
"They abandoned the car in their garage for about 2 months till the batteries went dead."
"The car was shaking upon collection when they insisted everything was OK."
Value for Money
Pros:
"Was really happy with Old London Road Garage... Plus at a very fair price."
"I also feel that pricing is very fair, and trust them to do a good job."
"Went for the combined service/MOT package as the price was reasonable."
"The mot was very well priced."
"They kept me informed of progress and had it fixed in a few days for an extremely reasonable price."
"Very fair prices and helpful staff."
"Great local garage. Honest, reasonably priced and trustworthy."
Cons:
"It’s a pity I have to rate their last service very poorly."
Convenience
Pros:
"Just got home, it is now 15.43 and my issue is resolved!"
"Blown lightbulb and not a lot of oil. Rang the garage, took it in this morning, job done..at no charge."
"They even gave me a free loan car to keep me on the road."
"He also lent me one of the garage's cars to use while they were working on mine so that I didn't lose any money from not being able to get to work."
"They collected my car from home on Saturday and dropped back after MOT and service. Brilliant and very convenient. Reasonable prices."
"Also provided a courtesy car which made life a lot easier."
"When I got there I found the car was being finished off with a complimentary wash and vacuum which was a nice touch."
Cons:
"Impossible to park off-road when I arrived so I had to leave my car in a resident’s permit space."