Address: 68 Streatham Hill, London, SW2 4RD, United Kingdom
Phone: +442086776608
Rating: 3.6
based on 80 reviews.
Customer Service
Pros:
"Every single problem was handled quickly and efficiently."
"Emma has been the only agent we have ever met to offer her time to explain the tenancy contract to us."
"Emma's team has been very helpful and responsive (they even answered our emails late at night, and always with a kind tone)."
"When needed, always punctual to response and professional."
"They're very keen on helping, no issues was left unresolved."
"Emma's were friendly, responsive and extremely helpful throughout the entire tenancy process."
"Throughout our stay, any maintenance problem was handled professionally and quickly by either Emma or her team."
Cons:
"Some of the agents were rude to myself and my family over the phone."
"The lady I spoke to was disgustingly rude and seemed desperate to end the call without further explanation or interest in my situation, she was very unprofessional."
"The staff are very unprofessional and childish when we communicated with them."
"On checking out of the flat we had a really bad experience with Emma's. Poor communication, rude emails."
"The staff are rude and unhelpful also patronizing."
"Steer clear of Emma. Rudest, most passive aggressive and defensive person I have ever encountered."
"The rudest agents I've ever talked to. Unhelpful, unprofessional, extremely abrupt and unacceptable attitude for people who make money from clients."
Professionalism
Pros:
"All flat issues and handyman work dealt with immediately upon notification."
"They provide and friendly and professional service, they were able to answer any questions we had and made our moving experience completely stress free!"
"I've found them to be very thorough, helpful, professional and a pleasure to work with, with very reasonable charges."
"They are honest and know their stuff and from a selling and buying perspective have been fantastic to deal with."
"Emma and the team were very responsive (never waited longer than a working day for an email reply, frequently less than an hour)."
"Their professionalism, kindness, humour and expertise was always appreciated."
"Always polite, responsive and helpful - particularly impressive against a difficult Covid backdrop."
Cons:
"Really unprofessional company."
"The WORST agency ever. They were playing with us, keep canceling and rescheduling viewings."
"They will cut every corner to take your money and save theirs, and have no sense of reason."
"They did not fix problems in the flat with any urgency or any care for their tenants."
"It seems to be run by completely incompetent and lying persons who will do anything to make you rent the property and then treat you as sh*t."
"I’m having an extremely bad experience with Emma’s agent, they are the most unprofessional and the worst agency I’ve come across unfortunately."
"Their sarcasm and constant back and forth rudeness has resonated throughout every conversation we’ve encountered."
Financial Practices
Pros:
"Emma's also ensured I received my deposit back in full."
"I had kept the flat in good condition and there was no disagreement about this and the full deposit was returned to me."
"They are locals themselves which helps in the selling game an awful lot."
"Emma and her team assisted us in the sale of our house. They were brilliant from day one all along the way to completion."
"I had an offer on my flat which was over the asking price within two weeks!"
"They found us 2 lovely tenants and have been a great help in every aspect to a first time landlord."
"I cannot rate Emma's highly enough. Quick to respond to emails/calls, managed the tenancy well."
Cons:
"Do not trust these people to act on your best interest."
"They attempted to deduct ~£1500 from the deposit unfairly."
"Emma reckoned the flat was not clean enough so called in her own cleaners without consulting us."
"They increased our rent by over 26% overnight and wouldn't negotiate or even talk to us!"
"Once I was out Emma her self tried to take most of the deposit claiming that there were a few nails in the wall."
"Her cleaners cost £180-£250 which will now be taken off our deposit."
"They are NOT flexible at all for viewings and check out/in as if people didn't need a job to pay for the rent!"
Reliability
Pros:
"I would honestly recommend them to anyone who is looking for a smooth and stress free moving in process."
"Straightforward move-in and move-out processes, made life very easy."
"They're very keen on helping, no issues was left unresolved."
"Emma's were friendly, responsive and extremely helpful throughout the entire tenancy process."
"Every time we need something or have a problem they were always there quickly and efficiently to help us."
"They are honest and know their stuff and from a selling and buying perspective have been fantastic to deal with."
"Great experience from start to end purchasing my new flat with Emma's."
Cons:
"I would not be surprised if they were fake."
"The referencing process was the most difficult I'd ever been through."
"When our kitchen was flooded, they told us to wait 3 days for a plumber."
"Very bad service I have never seen the agency so lazy and careless on there work."
"After constantly being lied to, and living in a property in a constant state of disrepair, we were forced to leave."
"They had no problem moving us into a bed bug infested flat in Streatham, London and then once we discovered the infestation were unresponsive for months."
"Unfortunately, it's terrible service and appalling tenant management."