TGI Fridays - Cheshire Oaks Reviews Summary

Staff and Service

Pros:

• "Staff were really attentive."
• "Our waitress was wonderful, super kind and funny and kept checking on us but not in the annoying way."
• "Service we received from Rachel was impeccable."
• "The staff couldn't have been more pleasant and accommodating."
• "We were greeted by a very friendly woman called Kate who provided us with really exceptional service."
• "Amazing staff and amazing food. Ben was so lovely!"
• "Our waitress (Jo) was lovely, she was super friendly, attentive (without being invasive) and fun."

Cons:

• "Walked in with Two adults, two children and a baby to be told they had nothing for two hours."
• "The service is pleasant enough but so slow."
• "Had refillable drinks but no one came around to ask for refill."
• "We were running a bit late for our booking and were advised at the door that we would only have half an hour to eat our meal."
• "Rude staff. It didn't seem like they wanted to work there."
• "Food was cold and not fresh."
• "The service was extremely slow, waiting over 35 minutes after we'd finished our starter for staff to clear our starter plates."

Food Quality

Pros:

• "Food was very nice, staff were lovely."
• "Our food was delicious and came in good time."
• "Tried the Spicy Chicken wings and the Sesame Chicken Strips which were splendid."
• "The food was delicious."
• "The food is good to be fair and I was happy with it all."
• "Starters to be honest were really nice 👍🏻"
• "I had the full rack of ribs, tasted fantastic and the meat fell away from the bone!"

Cons:

• "When food finally arrived my burger was bright pink with blood present when cutting into it."
• "One of the worst burgers I've ever eaten."
• "Quite cramped seating inside, not utilising full restaurant space so the atmosphere felt like a fast food restaurant."
• "The menu promises Disney World but the food that you get is more akin to Butlins."
• "Food was average, no attempt to make it look appetising."
• "Although there was nothing wrong with the service, the food was extremely poor."
• "All four of our meals were terrible. Possibly the worst food I have had in some years."

Ambiance and Decor

Pros:

• "Nice place with interesting decor giving a good atmosphere."
• "Great decor, great atmosphere."
• "Food was good too and not too overpriced."
• "Food was lovely!"
• "Absolutely amazing food and drinks."
• "Everywhere was clean and pots were removed as soon as we had finished."
• "Fun atmosphere and good food."

Cons:

• "Sadly I found the atmosphere a bit of a let down. Music was very loud so could not hear each other talking clearly."
• "We were freezing and our hot food didn't stay warm for long!"
• "The music very loud making it difficult to hold conversations across the table."
• "The standard fast food chain restaurant atmosphere wasn't helped by frequent renditions of some hellish birthday greeting song."
• "The music was ridiculously loud."
• "Didn't know it was a Sports Bar/restraunt. Was disappointed with the choice of food."
• "The thing that worries me the most is the lack of hygiene."

Cleanliness and Maintenance

Pros:

• "The place is clean, and vendors are friendly."
• "The food was fantastic and piping hot."
• "The food was AMAZING."
• "Beautiful food as ever and our server was the happiest server ever!"
• "The food was brilliant."
• "Overall food was great. We had 'Bucket of Bones' Very tasty!"
• "The food today put me off TGIs for life!"

Cons:

• "The ladies toilets were disgusting."
• "Toilets - sorry will be honest - disgusting. One soap dispenser broken, another one has no soap in it."
• "The floors were soaking wet and there was feces in and around the toilet."
• "Toilets needed cleaning, toilet roll everywhere and sinks were messy."
• "Decor not as you expect from a TGI’s, not the cleanest and tables crammed together."
• "A run-down TGIF. Wallpaper peeling off walls, napkins stuck to tables, as still dirty, menus sticky with food."
• "Maybe the washrooms…those are good to recommend; although they smell like human urine."