Address: Unit 7 Market St, Addlestone, KT15 2GB, United Kingdom
Phone: +441932361999
Rating: 4.3
based on 225 reviews.
Atmosphere and Decor
Pros:
"The decor at Smith and Western is insanely good."
"Western themed American style food. Tasty and well presented."
"Absolutely love the Smith and western chain for the brilliant music, decor, and of course food!"
"They definitely have a theme and have gone with it hard."
"It's rubbish avoid avoid unless you like places like the havrester, the food is tasteless and was well over priced not that we paid for the bill as it was awful they even offered us free dessert which we will declined."
"Wonderful setting. Unfortunately last night was disastrous. 28 minutes to begrudgingly take a drink order."
"Pretty awful experience here, me and my partner came into S&W a couple of days ago hoping to get a quick bite."
"Terrible customer service. They don't even pick up the phone and have no way to make a booking."
Service
Pros:
"The waitress Hollie was so understanding with regards to my parters autistic son."
"Service 5*"
"Service was excellent, atmosphere was so much fun."
"Delighted to see it back to its original form today with great food and very efficient service from George."
"Great atmosphere and decor is brilliant. Very few places put this much effort into their aesthetic."
"We had a wonderful evening and meal. We arrived, we are seated and within a few minutes the waiter came over to our table to take our order."
"This place is so unique. You are transferred into the old west and I was pleasantly shocked by the environment. But more I was impressed by the food and the service."
"The service was really good. However the food didn't quite make the grade. We had ribs and wings to start. The ribs were barely warm."
Cons:
"Service could have been a little quicker we had our drinks order taken which really should have been with us by the time we ordered our mains."
"Unfortunately, our food took a long old time to come out. However, it was worth the wait."
"Service was friendly and polite, but a tad slow."
"Service was a little slow at time but it was a Saturday so understandable."
"The waiting staff could be a little more attentive as given starters and but no plates and often left waiting a while to pay the bill."
"I really wanted this place to be better than it was. It seems understaffed because the service is so slow and you can't see any staff when you need them."
"Worst night ever ... firstly the manager spills all the drinks on us and over my phone, not a great start."
"Food was rubbish could get better food in the hungry horse some of the staf were nice but the manager was awful he was not very helpful."
Food Quality and Portion Size
Pros:
"The Ultimate Celebration Belly Buster was great."
"Food: big …big …very big. Burgers was big."
"Food was really tasty, service was excellent, atmosphere was so much fun."
"Absolutely Marvellous evening last night. The food, service and live country music singer were all fantastic."
"The others had ribs & wings, burrito, and fajitas Everyone left soooo.... full with beers 🍻 we spent £25 per person well worth the money."
"Absolutely love the Smith and western chain for the brilliant music, decor, and of course food!"
"The place is really done up well from the repeater door handles, movie quality surroundings all the way to the saddle bar stools."
"We really enjoyed our meal at Smith & Western, we received a warm welcome and our server couldn't have been more helpful."
Cons:
"Had ribs and wings comb and only marked down as the menu said buffalo wings, but when the food arrived, both the ribs and wings had BBQ sauce on."
"One of the party has a Soy allergy, and the staff were not very helpful with informing her of what she could have."
"One of the party was served a normal burger instead of the gluten free one she asked for, and she had to wait an extra 10-15 minutes for this."
"Definitely will never getting food from this place again, after ordering a take away, bar staff tooked my order after waiting 10min and 5 members if staff behind the bar on there phones."
"Went for a work event and loved it so much that I went back with family for lunch a few days later."
"I was looking forward to trying this place for my friends birthday. However, unfortunately the whole thing was a shambles to be honest."
"The only thing that was nice was starters. Buffalo wings for the other half and nachos that I absolutely enjoyed as I was looking forward them."
"Cocktails were rubbish, wine was OK. The only thing that was nice was starters."
Value for Money
Pros:
"Value for Money 5*"
"It’s not the cheapest place, but I was happy to pay."
"The food was great and really good value."
"Food portions are generous and great value."
"Had a meal at this amazing place again last night! Cannot recommend it enough."
"All of our table said that they would definitely go again."
"We went here with the girls to celebrate the birthday of one of us. I was pleasantly surprised."
Cons:
"Yes I know the cocktails are expensive where ever you go, but they made the cocktail and there was still loads left in the jug and all they did was throw that away."
"The waiting staff could be a little more attentive as given starters and but no plates and often left waiting a while to pay the bill."
"I was looking forward to trying this place for my friends birthday. However, unfortunately the whole thing was a shambles to be honest."
"Great place. Great service but everyone went on about the portion sizes but they were average."
"It is unacceptable that it takes two hours to serve our food when the restaurant is literally empty, and in fact I find it disrespectful that they give the food to other tables that have arrived later than mine."
"Pretty awful experience here, me and my partner came into S&W a couple of days ago hoping to get a quick bite."
"Service was great. although rushed not the cleanest. but it was busy. booking system is pants."
"Food was rubbish could get better food in the hungry horse some of the staf were nice but the manager was awful he was not very helpful."