TGI Fridays - Cheadle Reviews Summary

Customer Service

Pros:

• "Great atmosphere and the staff are always helpful and friendly."
• "Staff was helpful and the food then came 5 mins later."
• "5 Star customer service from Tom!"
• "There was a waiter who came and was very apologetic he tried his best to look after us making sure we had refills of drinks."
• "The waitress was fantastic. Talked away and was really nice to the kids."
• "The staff were just as wonderful and bubbly as always."
• "Our Server Rik went above and beyond today."

Cons:

• "Service has gone down hill, food tasteless. Disappointed."
• "Our waitress too busy to take orders."
• "Not happy at all. Poor customer service, wait time was absolutely despicable."
• "The guy at bar too busy (and a little rude may I add) to make drinks."
• "Leigha the front of house was very rude and not helpful one bit."
• "Service wasn't great, I get that it's mainly tourists visiting before flights but simple courtesy and smiles go a long way."
• "Service was also slow as hell."

Food Quality

Pros:

• "The food was excellent."
• "Food was tasty, service was quick, a really enjoyable experience."
• "American type food! It's on the expensive side for what it is but they don't scrimp of potions."
• "All the meals ordered came out to the usual good standard you would expect from a TGI."
• "The Strawberry Fields mocktail is beautiful."
• "The ribs were exceptional today and loving the new hot and spicy dry rubbed ones."
• "The food was nice as usual even with a reduced menu."

Cons:

• "The sweet potato fries were microwaved and the portion of fajitas was half the size it once was."
• "Sadly this was a really disappointing visit to the once great TGI Fridays."
• "The food here was so poor so we all left feeling a bit unsatisfied."
• "Food was okay and prices are very expensive now."
• "Absurdly overpriced for crappy microwave food."
• "Food was mediocre at the very best, not very warm."
• "Only thing is id say portions are a bit small for the money."

Atmosphere & Cleanliness

Pros:

• "Just put the Christmas decorations up have a lovely little feel to."
• "Typical TGI restaurant, good atmosphere and fantastically friendly staff."
• "Warm, vibrant and really friendly staff."
• "The place and toilets are clean."
• "Great atmosphere."
• "Nice big seating area, friendly staff, and they give children small activity pack to keep them happy and busy."
• "Been here twice. both times it's been amazing. friendly staff decent food can't fault it."

Cons:

• "No one had hair nets on or anything."
• "This place has gone massively down hill, we used to go regularly and we won’t be going again, or recommending."
• "The place itself feels dirty and I would not recommend using their toilet facilities."
• "Not great overall. Sat near door so was freezing. Booths are tiny."
• "Weird place that now feels a bit stuck in the 90s."
• "The place is tired looking, there was a leak in the ceiling dripping on the table behind us."
• "Dusty. Eg, ornaments, lights above table."

Value for Money

Pros:

• "I like how the menu is priced to suit lots of different budgets."
• "It is a moderate price for the food and the choice of food is good."
• "£105 for 4 adult mains, 2 kids mains, 2 chocolate milks, 1.5 pints and a cocktail isn't too bad value if the food is decent."
• "Liked the idea of their 2-4-1 cocktails."
• "TGIs has a great American menu of good quality food."
• "Amazing food and the TGI's Legendary Glaze is out of this world!!!"
• "So far my best TGI Friday restaurant, from start to finish excellent customer service."

Cons:

• "Food was great but the only thing that let's this place down is the prices."
• "Food is very expensive for what it is."
• "The prices are absolutely ridiculous though for what you get."
• "Now it’s ridiculously expensive for what it is. £22 for a burger & it was not anything special."
• "Food here is extremely poor and prices are ridiculously expensive."
• "Overpriced overcooked overrated, £16 per cocktail."
• "£20 for a tiny steak, a few ribs and some battered prawns was a bit much in my opinion."