Address: 8 Medwin Walk, Horsham, RH12 1AG, United Kingdom
Phone: +441403252500
Rating: 4.8
based on 164 reviews.
Customer Service
Pros:
"I was fortunate to be served by Alex Faux, a very helpful, knowledgeable chap... who just went the extra mile for me."
"Great service, Great products, Great Prices, and genuine customer care and advice."
"The sales staff are incredibly knowledgable & friendly."
"Tim at HBC offered us an excellent service, great honest advice."
"Many thanks to Alex for his patient and helpful approach; his customer service was absolutely flawless."
"The approach is friendly and patient."
"The customer service was excellent throughout."
Cons:
"Shops ok, but delivery is a joke! Placed an order and told 6-8 weeks for delivery that's fine standard length of time, now week 10 and no bed!"
"We were greeted (pounced upon) in the doorway by a young lady asking what we were looking for."
"She proceeded to dictate that everything we had considered was wrong."
"Why am I writing a negative review, no follow up from the manager or anyone afterwards. Very poor customer service having spent a lot of money on a bed."
"But I just cant spend money when I feel judged, I'd rather give the money to a different company."
"Having bought a £5k plus bed the delivery was problematic to say the least."
Product Selection
Pros:
"There was such great choice we couldn't decide."
"An excellent range of beds, mattresses & furniture... the best range in the area."
"Great variety of mattrasses and the best consulting service we ever got."
"Their wide choice enabled us to try various beds, with no rush or hard sell for what was going to be a large ticket item!"
"Largest Choice of quality beds and mattresses we have ever seen."
"This shop has an amazing selection of beds for all budgets which is great."
"Their range of beds is impressive even up to stocking the high end Hasten's beds."
Cons:
"The only issue I found is that with such a range of mattresses to try, our budget kept moving upwards!"
"The range of available beds was dauntingly overwhelming."
"Reasonable selection but unwelcoming staff."
Delivery Service
Pros:
"We did buy a mattress and were happy with the price and very happy to get free delivery within a week."
"Additionally the delivery was very fast."
"Delivery was quick and the delivery people were really careful bringing the boxes into the house."
"Delivery is prompt and very efficient. They respect your home; are careful...and they take their shoes off when in your house."
"The delivery experience was perfection: the guys, un-prompted, removed their shoes before coming in, removed packaging, and disposed of beds and mattresses with minimum fuss and great attention to detail."
"The bed was delivered and installed on time and with absolutely no fuss."
"The bed was delivered on my specified date."
Cons:
"We bought a brand new bed and headboard unfortunately the headboard gives off a strong smell that my wife could not tolerate."
"Now consoling myself thinking about the interest they have made sat on my money and all my chiropractor bills!!!"
"I ordered a replacement double bed from Horsham Bedding Centre and paid an upfront payment of £1,700. Instead of delivering a double bed to me, instead Horsham Bedding Centre delivered a bed only 4 foot wide, for which I am having difficulty buying sheets and find impossible to get hold of an electric blanket measuring only 4 foot wide."
Price and Value
Pros:
"Prices are reasonable."
"It's not often that a salesman recommends the less expensive item."
"We were shown an alternative mattress that was like laying on a cloud and also £350 cheaper than the other one that we had been looking at!"
"We got a fair deal on what is a top notch product - the '10%' saving in the January sale was applied to already discounted prices which was fair ant transparent."
"Even the prices are very competitive."
"Paying that little bit more was totally worth it."
"We keep going back because you get better quality for your money than some of the mainstream bed centre supply chains."
Cons:
"So when I Have been in 3 times, twice I was dressed in a tracksuit as I just walked the dogs, all staff didn't even acknowledge me, the store was empty."