Ruby Violet Reviews Summary

Customer Service

Pros:

• "Customer service is absolutely excellent! I ordered for my Grandad’s birthday gift and from what I hear the ice cream sundae kit was fantastic."
• "This was a perfect lockdown surprise for my Dad."
• "The cake was the perfect addition to my boyfriend's birthday and helped make the day more special for him."
• "Very nice place. My wife and I went there for a dessert. The desert was fantastic and the service very polite and friendly."
• "Excellent service from the lovely lady serving us, very warm and welcoming."
• "The staff are always so brilliant and clearly love working here."
• "The gentleman who delivered the package to our doorstep was very accommodating and of the very best nature when we spoke to him on the phone."

Cons:

• "She then proceeded to act in an incredibly rude way with this elderly women and her husband."
• "Staff were incredibly rude."
• "The girl at the till was a little unhelpful and non passionate about her job."
• "Also, people keep saying your staff are nice but every time I have went to that van, I do not feel welcome at all."
• "Several of the younger, presumably newer members of staff have been surly and quite unpleasant."
• "Overall very insensitive and rude staff."
• "Staff can’t judge them all but I must have met the rude one having a bad day."

Ice Cream Quality

Pros:

• "The swirls of blackcurrant were a nice boost of fruity zing alongside the creamy milk ice cream."
• "A good selection for those vegan friends out there too, and my vegan expert sings its praises."
• "The milk base of the ice creams had a natural sweet sensation to it."
• "Great ice-cream everytime! Truly ice cream connoisseurs!"
• "Delicious ice-cream, I fell in love with the apricot and cream."
• "Both flavours tasted beautifully clean and natural."
• "The salted caramel with almond brittle was ridiculously good."

Cons:

• "The moo moo wasn't that rich texture one would expect and the after taste left a powdery chalky aftertaste."
• "Mint choc chips had a weird aftertaste like toothpaste."
• "One of the worst ice cream I’ve ever had in London."
• "Tasteless Expensive Slop."
• "The ice cream that had as much flavour as licking the inside of a freezer would."
• "Alphonso mango did not taste like they used ripe mangos, rather tasted overripe and slightly icy."
• "The dark chocolate ice cream was a bit grainy not sure why."

Value for Money

Pros:

• "There weren’t a lot of flavors to choose from, but it was surely enough."
• "Prices are good for London."
• "The ice cream cake arrived on time and as scheduled. Was carefully packaged and in perfect condition."
• "It arrived the day before and was very we’ll packed, I just had to place it in the freezer."
• "Recieved a delivery of ice cream, very well packed and ice cream in good frozen condition."
• "Ordered a vegan ice cream cake to be delivered. Cake came on time and was very well packed."
• "Good communication from the company when I had queries."

Cons:

• "Price seemed high and later we checked the receipt and realized that they had overcharged us."
• "I paid £3 for a cone filled with crushed up watermelon ice. Rip off."
• "Extremely overpriced. Small portions and a pound for a small round wafer."
• "Given their extortionate pricing (something like £5 a mouthful as I recall) perhaps they have had HUGE AMOUNTS OF CASH overflowing from their till."
• "8 pounds for 2 scoops of ice cream (I didn’t know that flavours had different prices)."
• "Just finished sharing four scoops of ice cream here for £12. Absolutely steep."
• "7. 00 pound 2 small scoop of ice cream, not even spoon to cover all the cup surface but just 2 little ball."

Atmosphere & Location

Pros:

• "A short walk from St Pancras station, this is a very convenient location for us."
• "Adds a lot to the area and a great stop-off point for treats."
• "Cosy little icecream place with plenty of amazing flavours to choose from."
• "Ruby Violet was an accidental find, and oh boy, am I glad I walked into that store!"
• "The actual place is adorable - but tiny!"
• "The shop does an outdoor and indoor seating, with an east meets west décor that is contemporary with touches of Indian design items."
• "Situated within the incredible development of Coal Drop's Yard - Ruby Violet is perfectly located."

Cons:

• "It's never felt like a good experience going there. So I won't be any longer. It's a treat I don't need."
• "Not the place to hang out in if it's crowded."
• "Gone are the heady days of children being able to use pocket money to buy themselves a treat."
• "I would say to anyone that wants their children to enjoy the ice cream experience to go anywhere but here."
• "Your web site prices are ridiculous."
• "The decor is top quality, such a statement that makes you feel like you're in a special ice cream place."
• "Cutest, chicest place! Very small but cute find indeed!"