Address: 83 Brigstock Rd, Thornton Heath, CR7 7JH, United Kingdom
Phone: +442086897800
Rating: 3.9
based on 120 reviews.
Appointment System
Pros:
"Was satisfied with the new appointment system."
"Quick responses relating to medical call back requests."
"The appointment service is excellent! I received help straight away and assurance."
"I had an appointment with Dr Nadim this morning regarding my skin lesions. He checked it and explained what it was in medical terms. Then I was offered a minor surgery to perform straight away."
"Easy and quick to get an appointment, smart clean premises, and most importantly excellent GPs."
"I am very happy with this GP surgery. I called to make an appointment and I was told I will be called back by a doctor. The doctor called me within 1/2 hour and after speaking to him he booked me to see his colleague in the evening after I finish work."
"I can truly recommend Brigstock Family Practice!"
Cons:
"This a very bad system worked, in special the receptivo, one of the staff tell me I call you back to make appointment with nurse when is free I am still wait, make appointment in this gp is a long impossible."
"Absolutely incompetent. Was referred by a GP for an emergency appointment, made to travel to this surgery as my own had no appointments, to be told they'd booked it with a nurse by mistake."
"Every time i need appointment i call the surgery and useless receptionist is sending me online form to comply."
"There is no option to book an appointment."
"There's a need to improve the online appointments system as it is sometimes not functional."
"Very bad service, my appointment is at 5.45, I was just 2 mins late, the receptionist didn't even greet me, she asked me to wait in the first floor, I nearly waited for 10mins, the receptionist called me and said because I was late the nurse can't see me as she need to leave at 6."
"The appointment system is ridiculous you can’t just get an appointment without a dr calling you back first."
Reception and Staff
Pros:
"Staff are always professional and kind whenever spoken to."
"A really positive experience with the lovely Nusarat! Best hygienist I've seen here! Very professional, caring and took time to give advice and felt her genuine care!"
"The service which I received from the lady at reception was very polite and she was extremely helpful."
"One nurse in particular Kamala, went above and beyond for me. She doesn't just care about her patients she really seeks to do more than she is paid to do."
"I see Ellie regularly about my skin condition. She is experienced, really helpful and caring. I have a very good rapport with her and look forward to my appointments."
"A brilliant service. I had an appointment at the surgery recently. The service I received from reception and the doctors was excellent."
"Shada is a lovely receptionist."
Cons:
"Been coming here for past 4 years, reception is rude. Was also misdiagnosed 3 times for my gallstones, was told to get a better mattress and exercise more."
"I have just got off the phone to the receptionist, to cancel an appointment. The receptionist was incredibly incompetent, and lacked the communication skills needed to carry out her job."
"Terrible reception staff. Be it over the phone or face to face, their attitudes are ridiculous."
"Rude reception staff, both on phone and face to face."
"It is super difficult to book an appointment, the reception that picked up is totally incompetent, didn't even listen to what I was telling her!"
"The receptionist Marjorie is extremely rude and shouldn't be allowed to communicate with the general public as she lacks manners and empathy, which are vital qualities for someone who is a receptionist at a GP practice."
"The reception is so rout, bad attention, no feedback."
Cleanliness and Facilities
Pros:
"And to top it all it’s very clean respectable."
"First of all the practice is more like a hospital very clean, good facility and excellent service."
"I was very surprised with service provided, very impressive set up inside."
Cons:
"This place is just disappointing every time a visit and it's not often. Staff don't really pay attention with who or what is going on in waiting area."