Brigstock Family Practice Reviews Summary

Appointment System

Pros:

• "Was satisfied with the new appointment system."
• "Quick responses relating to medical call back requests."
• "The appointment service is excellent! I received help straight away and assurance."
• "I had an appointment with Dr Nadim this morning regarding my skin lesions. He checked it and explained what it was in medical terms. Then I was offered a minor surgery to perform straight away."
• "Easy and quick to get an appointment, smart clean premises, and most importantly excellent GPs."
• "I am very happy with this GP surgery. I called to make an appointment and I was told I will be called back by a doctor. The doctor called me within 1/2 hour and after speaking to him he booked me to see his colleague in the evening after I finish work."
• "I can truly recommend Brigstock Family Practice!"

Cons:

• "This a very bad system worked, in special the receptivo, one of the staff tell me I call you back to make appointment with nurse when is free I am still wait, make appointment in this gp is a long impossible."
• "Absolutely incompetent. Was referred by a GP for an emergency appointment, made to travel to this surgery as my own had no appointments, to be told they'd booked it with a nurse by mistake."
• "Every time i need appointment i call the surgery and useless receptionist is sending me online form to comply."
• "There is no option to book an appointment."
• "There's a need to improve the online appointments system as it is sometimes not functional."
• "Very bad service, my appointment is at 5.45, I was just 2 mins late, the receptionist didn't even greet me, she asked me to wait in the first floor, I nearly waited for 10mins, the receptionist called me and said because I was late the nurse can't see me as she need to leave at 6."
• "The appointment system is ridiculous you can’t just get an appointment without a dr calling you back first."

Reception and Staff

Pros:

• "Staff are always professional and kind whenever spoken to."
• "A really positive experience with the lovely Nusarat! Best hygienist I've seen here! Very professional, caring and took time to give advice and felt her genuine care!"
• "The service which I received from the lady at reception was very polite and she was extremely helpful."
• "One nurse in particular Kamala, went above and beyond for me. She doesn't just care about her patients she really seeks to do more than she is paid to do."
• "I see Ellie regularly about my skin condition. She is experienced, really helpful and caring. I have a very good rapport with her and look forward to my appointments."
• "A brilliant service. I had an appointment at the surgery recently. The service I received from reception and the doctors was excellent."
• "Shada is a lovely receptionist."

Cons:

• "Been coming here for past 4 years, reception is rude. Was also misdiagnosed 3 times for my gallstones, was told to get a better mattress and exercise more."
• "I have just got off the phone to the receptionist, to cancel an appointment. The receptionist was incredibly incompetent, and lacked the communication skills needed to carry out her job."
• "Terrible reception staff. Be it over the phone or face to face, their attitudes are ridiculous."
• "Rude reception staff, both on phone and face to face."
• "It is super difficult to book an appointment, the reception that picked up is totally incompetent, didn't even listen to what I was telling her!"
• "The receptionist Marjorie is extremely rude and shouldn't be allowed to communicate with the general public as she lacks manners and empathy, which are vital qualities for someone who is a receptionist at a GP practice."
• "The reception is so rout, bad attention, no feedback."

Cleanliness and Facilities

Pros:

• "And to top it all it’s very clean respectable."
• "First of all the practice is more like a hospital very clean, good facility and excellent service."
• "I was very surprised with service provided, very impressive set up inside."

Cons:

• "This place is just disappointing every time a visit and it's not often. Staff don't really pay attention with who or what is going on in waiting area."