ZARA Reviews Summary

Customer Service

Pros:

• "But the staff are really helpful and friendly."
• "Staff really pleasant and helpful when dealing with a return of a product that had a hole in it."
• "The store is clean and tidy and there are staff who actively offer help which is nice."
• "I would love to say a huge Thank you to Ella at 'Zara' Oxford street, near Tottenham court rd Station. I had been looking for a top for over a week and had no luck in any other Zaras, however Ella found the top and her customers service was simply fantastic, very friendly and super helpful."
• "Customer service extraordinary and I forgot my phone on the fitting room and never thought I will find it. Come back half an hour late and they keep it for me."
• "Really assorted shop. Attentive and polite staff. I had a problem with a man's coat and both the seller and the supervisor (Anastasia if I remember the name) listened to me and solved the problem."
• "The staff were very helpful."

Cons:

• "Shouldn’t take 20 mins to pay for a T shirt!"
• "Staff is very rude and arrogant."
• "Terrible service from the manager and the security, worst Zara I ever shopped in."
• "Waiting for half an hour for something has been ordered and paid in advance 👎👎"
• "The whole experience was just wasteful and extremely time-consuming."
• "I went there for a simple return and was served by a lady who was being unnecessarily rude."
• "Super long queue, very unfriendly staff, not a single chair to wait for your friend while they change."

Store Experience

Pros:

• "The shop was very neat, clean and well organised."
• "You get amazing collection at this Zara store! The quality is good and has lots of options to choose from."
• "One of my favourite shops, this store in in London on Oxford street is the best for various things."
• "Not as busy as other shops which allows you to look through the rails and the spacious racks without touching shoulders all the time."
• "Fantastic range of mens clothes. Their sales are really great too."
• "You can find a garment here that's up to date with the last fashion."
• "Visited in the morning whilst it was relatively quiet which is perfect if with a pram."

Cons:

• "Shopping in Zara can be a stressful experience, some branches are too busy and when the heater is on full, it just puts me off trying anything on."
• "This place is like a sauna, except worse - no seating."
• "The returning process is rubbish."
• "Very bad customer service."
• "Costumer service really bad. We ask a size to one girl and she rolled her eyes on us."
• "Customer service was extremely bad and not professional."
• "The security staff in particular was particularly rude to customers."

Product Quality and Pricing

Pros:

• "The clothes are good quality but the prices have increased over the years."
• "Absolutely love Zara their clothes are amazing."
• "I love Zara clothes and I shop there regularly."
• "Great for essentials, especially when diving into the rails in the sales."
• "Most big brands sell, more or less, the same stuff but in Zara you can still find well designed, original pieces of clothes."
• "They offer unique and affordable trendy clothes."
• "They have Good Quality Clothes, I like the Designs, The Fashion Trends are up to Date, Beautiful Colour palette Always."

Cons:

• "The clothing designs show so much promise but are let down by price and overall quality."
• "The sizes are all too small, doesn't cater to all body shapes and sizes."
• "Men's jacket looked fantastic but backing and stitching was terrible."
• "They look good but bad quality and using cheap fabrics is attached to this brand."
• "The clothes themselves are poor quality and sizing is a mess!"
• "The quality of Zara garments is really poor! Sick of everything tearing with the 2nd or 3rd wear."
• "Prices are high which is okay since that is their price range, but some clothing items are ridiculously expensive."