Address: 1 Ladymead, Guildford, GU1 1DT, United Kingdom
Phone: +441483565207
Rating: 4.1
based on 131 reviews.
Customer Service
Pros:
"He provided first class service and made the sale an enjoyable experience."
"Thanks to Stephen who offered all the support though the process."
"Our Sales person Dan couldn’t have been more helpful or more professional."
"Annabel was a pleasure to deal with from start to finish."
"Debbie our initial sales lady was fantastic."
"Everyone mentioned was very helpful and professional."
"The staff were so helpful and none pushy that they engaged in proper conversation."
Cons:
"Really disappointing experience from Inchcape."
"I gave a 2k deposit for a future i pace i was not given any preference regarding a test drive and had to chase the dealership."
"When this was mentioned to the delivery driver his reply was 'is that a problem? Do you want an apology ?' Not the type of response one expects from such a prestigious company."
"I just tried to buy an F-Pace on a Saturday morning. The staff were atrocious."
"Terrible dealership. I walked in, in person with my family, to enquire and make arrangements regarding a test drive / purchase. I left my details with a sales executive and was promised a call back that day. Of course, it never came."
"Terrible experience when visiting the showroom, uninterested sales team."
"Martin the salesman was rude, supercilious, arrogant & totally unhelpful."
Vehicle Purchase and Delivery
Pros:
"I knew I was in the right place to buy the vehicle, which I did."
"Same day we went to the Jaguar garage in Crawley. What an incredible difference! We received superb help from very knowledgeable sales people and ended up buying a car today."
"Overall a good buying experience and I can recommend Inchcape, Guildford."
"Personalised, COVID safe, video tour of the car as unable to visit the showroom."
"Purchased a Jaguar XF R-Sport from David in Land Rover and the process from start to finish was fantastic."
"All in all a very good experience and needless to say we would use this garage again for future purchases!"
"The whole experience from start to finish was excellent. No pressure selling and I got a great deal."
Cons:
"I didn't visit in person but my new F-Pace came from there. They had someone attempt to drive the car to me in Derby but had got the wrong date so the car had almost 200 miles before I even received it."
"Even worse having gone into Inchcape last saturday afternoon with the intention of placing an order for a new £ 50 k XF I am still waiting for Inchcape to give me a quote."
"Appalling! After my engine warning light came on, I took the car to H.A Fox Jaguar in Guildford to carryout an investigation."
"Ordered a new F Pace, waited 6 months for delivery, the car developed a fault whilst being delivered to me, so it diverted back to dealership."
"This dealership sold me an approved used Jaguar F-Type on the verge of needing a new clutch, which went about 4 months after buying the car."
"absolutely awful!!!!....first time went in, asked for a test drive on the EPace, told its blocked at the moment."
"Although very happy with the service I received from Inchcape during the sales process the situation has deteriorated since then. My brand new F-Pace was delivered with damage..."
After Sales and Service
Pros:
"Kevin - my point of contact for today, ensured the problem was fixed before I left the centre."
"The full service was dealt with in an efficient and friendly manner, with the work completed to the expected cost and on time."
"Excelent service from Tim, even though the two issues were unrelated to everyday circumstances."
"We have always been delighted with the level of customer service and professionalism we have received."
"Excellent service, made booking following a prompt phone response."
"The ordering process was seamless, all documents were signed remotely, making pick up on the day simple."
"Service is second to none."
Cons:
"It turned out that H.A. Fox was totally wrong. It was something completely different and something SO obvious!"
"An utter shower. Booked in to have a cill repaired that parted when i put my foot on it."
"15 mins into the test drive the car literally shut down just off the A3, engine stalled and ground to a halt."
"They also did not contact me to keep me updated with the repair status, which kept on getting longer."
"My vehicle was booked in for MOT at 09:30 hrs. I arrived at 09:15 hrs and was informed there were two cars in front of me. The MOT was not completed until 11:30 hrs."
"Oh dear. A week ago they failed to pick up my car for servicing."
"Your staff are lovely and professional, however the quality of service was very disappointing."