Hendy MG Crawley Reviews Summary

Customer Service

Pros:

• "Aiden was super helpful and helped me find the car I wanted."
• "We were greeted by a lovely lady full of smiles and handed over to Dean."
• "Aiden kept me informed with my order and up to date with delivery."
• "Tom made the experience hassle free from start to finish."
• "Rosie truly went above and beyond to make their customers feel special."
• "Aiden wasn't pushy, and allowed us time to think and explore options."
• "Amber was very chatty and personable and always kept me updated on the progress of the purchase of my car."
• "Tom took the time to understand what I was looking for and went above and beyond to make sure he found my dream car."

Cons:

• "Trying to deal with the service department and MG is just impossible. You try and call and nobody answers the phone."
• "Not very helpful, had a light indicate on my dash that needs attention, however, I was told I could not get an appointment for 12 days."
• "Don’t even know what service or support is like but would never visit again anyway. Parking lot has literally no obvious entrance."

Test Drive Experience

Pros:

• "The test drive was for a company car and the branch did not mind at all."
• "Test driving two cars also wasn't a problem."
• "I then booked an appointment for a test drive today. The salesperson was a pleasure to deal with."
• "We visited to check the MG EV car today. Rosie was very helpful and took time to answer all our questions."

Cons:

• No negative comments about the test drive experience were mentioned.

Sales Staff Knowledge and Expertise

Pros:

• "Highly rate the knowledge and expertise of the sales assistant Rosie."
• "I was looking to buy an SUV and after a week of research my heart was set on the new MG ZS."
• "Most helpful salesperson at Hendy MG Crawley. Answered our many questions."
• "Dean showed us around the car and was fully knowledgeable about the different trims and specifications."

Cons:

• No negative comments about the sales staff's knowledge and expertise were mentioned.

Vehicle Options and Availability

Pros:

• "I love the look and surprised how affordable they are!"
• "Also helped with decision making between hybrid and all electric."
• "The new showroom is amazing and the Coffee and waiting area was chilled and comfortable."

Cons:

• "Purchased a secondhand Mini from Hendy. Have docked a star point as they quoted a mileage discrepancy of 3k (15%)."

After Sales Service

Pros:

• "Just collected my car from this branch after Tom and Dean have been ever so helpful."
• "Aiden was happy to assist with all the controls within the car and made it very clear that should I require assistance to let him know."

Cons:

• "So far our whole experience of Hendy Crawley and MG head office has been utterly useless."
• "I had a light come up on the dashboard today and the diagnostic team are so busy that when Aiden heard this, He offered to reset my battery for me as this can solve some problems."