Address: Unit 3 Creek Rd, Gosport, PO12 1SP, United Kingdom
Rating: 4.7
based on 148 reviews.
Customer Service
Pros:
"I was served by a young lady called Rhiannon who was so very patient and so very helpful a credit to Halfords."
"Just had a bike health assessment and I have to say the service and professionalism that Kaylum showed was absolutely 1st class."
"The customer service I received was first class. The gentleman was polite, very respectful and cheerful."
"Simply the best customer service I've ever experienced."
"Had amazing customer service from Simon and Cheryl. They really went above and beyond, and actually saved me from making a potentially damaging mistake to my car."
"Excellent customer service this evening from Ricky. My young son needed advice with his bike."
"Brilliant service from start to finish by three helpful ladies who were well trained for the job they were very happy and helpful."
Cons:
"Absolutely terrible! Ordered item on website for click and collect. They sent text to confirm it was in ready for collection, but when I turned up to collect, it was no where to be seen."
"Staff upstairs in the bike department were very rude in the Gosport store."
"It's about time Hellfrauds stopped employing youngsters or had at least a couple of knowledgeable staff to teach them about the products in store."
"Went to buy new bike. Website said it was in stock and was not! Kept waiting far too long whilst inept employee searched for bike."
"Poor service, only one till open despite multiple staff visible."
"Visited today 29/01/15. I wished to purchase a Sat Nav and accessories, waited around for five minutes... waited for another five minutes and with still no-one in sight I left."
"Unfortunately it seems that the fitters at Halford don't know what they're doing."
Product Availability and Quality
Pros:
"Everytime I visit they have what I need and someone there to give advice on the best items and way to fit."
"Very friendly and helpful staff, good store layout and range of products in stock."
"Always helpful staff and a well-stocked store."
"Great store with very helpful staff."
"Most the time they have what I need and are very helpful."
"Clean and pleasant, would like to see more specialist brand car cleaning products though like Chemical Guys and Poorboys World."
"All types of wrenches, car stereo including CD players android players and good quality speakers."
Cons:
"Purchased 3 weeks ago but used today for first time. Ratchet broken so will not grip phone. Very poorly made."
"Ordered on line they said it would be there in 24 hrs, forgot about it and went to pick it up 48 hours later, order not in the store."
"I am absolutely mortified at Halfords. They have just charged me £16 for fitting 2 break bulbs."
"Absolutely useless I gave them registration number for front brake pads they confirmed vehicle type year etc and I made clear to them the vehicle had a personalised number plate!"
"Bike ordered for pick up only (no build). Nearly didn't let me take the bike away as the order didn't process through to the store, but eventually they let me take it."
"On line you took registration number and it came out with this Bosch Wiper Blade for rear window. Fact rear wiper blades have attachment on one end of blade. This one has a central attachment as for front wipers."
"Have a fault with the motor on my electric bike which I wanted to explain to mechanic but he would not come down and left it to the till ladies to sort out!"
Staff Knowledge and Professionalism
Pros:
"The staff know a lot about what they do had our bikes for there first check-ups and a few minor faults were rectified."
"Pauline's impressive knowledge saved me a huge hassle bringing back the bulbs and exchanging them."
"Spoke with Simon a few weeks ago in regards to the battery in my car. He was so helpful and friendly."
"I was greeted instantly by Rhiannon, very well presented, polite, professional and exceptionally knowledgeable with the stores stock."
"Staff are very knowledgeable, professional and courteous."
"Lucy informed me of a known fault and the possibility that the bulb replacement would not work. Excellent knowledge and customer service from Lucy."
"Needed a large torx size from the set I had and the young lady on till knew the sizes immediately I was taken aback how knowledgeable she was shows good training practices at the company."
Cons:
"Don't use them as they just don't care and I wouldn't have given them one star if there was an option."
"I had a major service and when my car come out of the garage the wing mirror was hanging off and the air conditioning had stopped working."
"Took my car for an MOT in which it failed, but took to another MOT station who couldn't see a problem with a few of the items they picked up on and they think they were trying to con me out of more money than the work should have cost."
"It's a shame the lift isn't working as I can't easily do stairs."
"The stores are fine but ordering online a complete waste of time, I’m still trying to obtain a refund for goods that never arrived 2 weeks ago, overseas call centres powerless to do anything."
"Online chat complete joke."
"After booking over the phone... when my partner arrived he was told the appointment was just for an assessment."