Address: 251 London Rd, Hemel Hempstead, HP3 9AA, United Kingdom
Rating: 4.3
based on 210 reviews.
Customer Service
Pros:
"Served by a really knowledgeable and helpful guy called Andrew from the bikehut."
"Ellis was extremely helpful and accommodating. He changed my bulb without any problems."
"She was able to deal with impatient and difficult customers with ease whilst maintaining her professionalism."
"I always like visiting Halfords in Hemel as I know that the staff are kind, patient and professional."
"Fantastic customer service from Luke S and Mitchell. I just popped in on the off chance and they replaced the inner tube on my daughter's bike there and then."
"Charlie, couldn't of been more helpful, changed my side light bulbs quickly and efficiently and then did the winter check for me, he was very polite and explained what he was checking, very impressed with the service."
"Very friendly and helpful staff."
Cons:
"Not sure if they even deserve one star."
"Awful service and attitude and I appreciate that they’re trying to minimise their potential exposure to Covid 19 but I’ve not been denied entry to any other store anywhere else."
"Terrible service, bike was not built when I was told it would be. Very aggressive manager in the Bikehut too, didn't even let me get my point across!!"
"The staff member was rude and didn’t want to help at all customer service was disgusting."
"Staff moving at snails pace and seem totally despondent and the manager hasn’t got a clue."
"Went to have a bulb fitted. Staff were clueless."
Product Availability and Stock
Pros:
"Good place to buy things for your car, your motorbike or your bicycle. Lots of selection of whatever you need."
"As expected from Halfords branded merchandise, the product appears to be of good quality."
"The one positive is that the bicycle parts Halfords themselves sell are of a decent quality."
"Nice range of quality products."
"All your staff were highly professional as well, on my visit this morning."
"Store staff always helpful. No problems. A typical Halfords, most items for cars, motorbikes and cycles available."
"Didn't have the item I needed, but were very helpful; even checking the main warehouse availability with a view to ordering it in."
Cons:
"I placed an order for a dashcam to use over the bank holiday weekend... After paying online, I received a call from the store saying the item was not in stock and they had placed an order for me from the warehouse."
"Ordered 2 baby seats for my twins, sadly out of stock."
"The first 3 radios I chose were out of stock."
"A pathetic joke. I drove nearly 20 miles to come get this because I was told on phone they have in stock."
"On the website I did a click and collect when I got there the item was not in stock and the staff where less than useless."
"Utter rubbish, reserved a child’s bike for her birthday today (Thursday) got an email confirming would be ready by 4pm on the Friday... I had no answer on the phone."
"The number plates they make in store are very poor quality, they even had dirt trapped under the laminate."
Service Efficiency
Pros:
"Queues not too long and didn't wait long to be served."
"Very impressed! Only had to wait 5 mins. Car had vehicle check."
"Got there just after they opened, one member of staff checked which bulbs I needed, picked them up and took them to the till whereupon the gentleman on the till charged me then fitted them for me in the rain for a very reasonable price."
"Immediately able to change headlights. No queuing, it was a weekday."
"A great shopping experience, the greeter asked me what I needed, looked up the variant that matched my car on her tablet and showed me to the shelves - proper concierge retailing."
"Windscreen wiper broke and looked up Halfords to see if open. Went down to store and a young man asked what I required. Within 10 mins I had two new wipers fitted."
"Very efficient lad who dealt with us and the car in front of us in the queue very professionally. Just like an F1 Pitstop! 10/10 😀"
Cons:
"Poor service. Ordered a product online which I was told there were 2 in stock in store... After heading down to the store and waiting outside for 20 mins I was told it wasn't ready, because they hadn't looked for it yet."
"Very poor. Despite receiving an email that my click and collect was ready. It wasn't. Wasted journey, no apology."
"Halfords obviously doesnt care for their customers. There was one cashier who was stressed and called for another cashier... I spent another 16 wasted minutes queing."
"When returning to the store having been told it would take only 15 minutes, I was not served at all having waited another 15 minutes."
"Poor service. Long waiting time in bike department even though I had an appointment time to take my bike in and collect it."
"Gob smacked to be honest was waiting over 2 hours to be seen."
"Went to the store today to collect my bike and was made to wait an hour outside in the inclement weather prior to being allowed entry."