Halfords - Leamington Spa Reviews Summary

Customer Service

Pros:

• "Gaz and Ryan are a credit to the team at Halfords. Exceptional customer service!"
• "Considering it's a free service, Connor and his team on a Saturday afternoon went above and beyond in everything!"
• "I was served by Joshua who was really helpful and showed me what was wrong and what needed fixing and took me step by step on what to do."
• "Again received excellent service by a young assistant who spent time in solving the problem."
• "Thank you, Kieran and Joe, for servicing my bike, and for your knowledge, patience and outstanding customer service!"
• "The staff on the day were extremely helpful, knowledgeable and eager to serve, making the experience efficient & pleasing."
• "Everytime I come to Halfords I'm impressed by Connor and the rest of his team."

Cons:

• "Arrived for the bike check to be told we had no appointment despite having emails and a text message confirming it and staff continued to chat behind the counter and ignore us."
• "Joe said the bike repairs would be done, we'd pay the difference on collection in 45 mins. 1hr later, only 1 bike was ready, all bike staff ignored us."
• "Awful service in the bike section. Not enough staff and those who were there were incapable of even putting a front wheel back on a bike correctly first time."
• "Improve the attitude and knowledge of the bike repair centre staff, as they clearly didn't seem to know very much, do very much or help us very much."
• "I would not recommend buying anything online because it’s just one hassle after another and the customer service is non existent."
• "Stood at the counter in clear view of three staff for at least 15mins without any acknowledgment or hello."
• "Shocking service, told me what's wrong with my bike told how much it will cost them they told me they don't have anyone to fix the bike, do not come here to get your bike fixed, Halfords can't fix bikes, ridiculous."

Product and Service Quality

Pros:

• "Visited to get a bike rear gear cable repair and it would be fair to say that the staff member who undertook the repair went above and beyond to put my bike into a working order giving lots of recommendations of further maintenance activities to undertake."
• "Had a front and rear dash cam fitted by Holly and Nat. Very neat and tidy job done."
• "The staff at Halfords Leamington have been exceptional in the service and the repair to my bike."
• "I was delighted with the service in Halfords Leamington Spa. The staff were very knowledgeable both on the location of goods and their technical abilities."
• "After a short wait they sorted out my tail light problem and got me back on the road."
• "Fitting was quick and easy. No delay."
• "The staff were amazing and helpful at Halfords. Got my bike fixed and back to normal, if not better, within about 30 mins."

Cons:

• "The damage to the scooter was terrible, I gave you a new scooter and In return I got a scooter back, with damage to the alloy ie the paint missing in several places."
• "Don’t know why they needed the bike for a full week to set it up. Lower limit on gears was not set correctly at all and the indexing was nearly half a gear out."
• "I ended up paying extra for even less quantity. I would I have appreciate a goodwill gesture, as the error was theirs."
• "Ordered and paid something with click and collect which wasn't actually available in store."
• "Ordered a tent online click and collect, bought the tent home and it had been used, covered in mud and grass so dirty, rusty pegs and was ripped."
• "Delivery was delayed twice with no explanation so my son didn't receive his bike on his birthday."
• "Simply dreadful customer service. I had a test ride booked and confirmed. Arrived to discover bike had been badly damaged on a previous test, two days earlier."

Staff Attitude and Competence

Pros:

• "Thomas on the cycle repair counter was very knowledgeable and fixed my daughters bike while we waited."
• "If anyone is going to visit this store ask for Natalia, she’s amazing."
• "I must say how completely polite the person was, how carefully they listened to my description of getting the gift card and how proficient they were in detecting the card's origin."
• "The staff at Halfords Leamington Spa, sound like they really enjoy their job."
• "Very friendly, competent and helpful member of staff."
• "Both were very knowledgeable, polite and very professional."
• "The store representative was Natalia - she was absolutely superb. Really pleasant, knowledgeable and competent."

Cons:

• "Shocking !! The employees are lovely and always polite but they are always half soaked…give a good lip service but customers are messed around immensely."
• "Had the same issue twice with this Halfords in the same week, ordered something click and collect and before I could collect the next day the item 'isn't there'."
• "The staff are doing their best but not being supported by the company they work for."
• "I approached Luke (one of the Halford's staff) and asked if I could get some help with the hose clips. A not-very-easy 10-20mins later they were back in place, and my car was no longer incontinent."
• "Click and collect is a joke at this place. Placed my order at 12 noon, waited for the text to say it was ready to collect (allegedly within an hour) checked the status in the website, which said it was being prepared."
• "Very poor product knowledge. I bought a dashcam recently and was told that the App needed to use the dashcam fully was compatible with my Samsung Galaxy mobile."
• "Tried to spend £200 on a car stereo, left hanging around for 20 minutes while the staff member went away to ask about fitting kit, never returned."