Halfords - Altrincham Reviews Summary

Customer Service

Pros:

• "What a great team."
• "The staff member at the till that helped me was extremely nice."
• "The lads are so friendly and polite and it’s a pleasure visiting Halfords."
• "Customer service was great, he was very attentive and friendly."
• "Lovely staff always have a smile and feel welcomed when there."
• "Great customer service."
• "Exceptional customer service from all staff members in bike department, nothing was too much trouble, above and beyond if you ask me."

Cons:

• "Terrible customer service."
• "Poor service, cycle team rude (apart from the young lads who are very helpful)."
• "Never received a text to say order ready."
• "Denied free checks once."
• "Probably best to try a different branch."
• "The worst service I had in my life I would never recommend this store to anyone."
• "Dreadful customer service. Never again would I use Halfords."

Product Availability and Stock

Pros:

• "The shelves were sold out but Elaine one of the stores supervisors saved the day by finding stock in the warehouse."
• "I've visited Halfords in Altrincham a few times recently and found the shop to be well stocked and clean."
• "Clean store, Covid safe, lots of space, good stock."

Cons:

• "I ordered some paint online. I then received a phone call from the local store to say that it was out of stock."
• "Nothing was on display at the children's bike section!"
• "Their shelves are empty, hardly any stock."
• "Empty space on the shelf again where it should be."
• "This lack of accurate inventory information is highly unacceptable and inconvenient for customers."
• "Several times over last few weeks I've attempted to purchase cycle clothing to find there's only ever xs or xxl sizes."
• "Absolutely dreadful service- placed the order online and confirmed store collection delivery date which was due on the Saturday- went into the store to collect and was told there had been no delivery."

Efficiency of Service

Pros:

• "Faulty brake cable replaced under warranty without question."
• "The whole process was easy from ordering on line and then fitting the number plates."
• "The click & collect process is very easy. Your order has been picked and locked away."
• "The staff fitted them in minutes."
• "Visited again this morning, 30/9/23 for my 10 point review. Super swift, professional service."
• "Replaced the bulb quickly, no waiting."
• "Great service today from your team. All staff were so pleasant and extremely helpful."

Cons:

• "A half hour appointment took nearly 90 minutes."
• "Ordered click & collect for '1 hour collection'. Ended up collecting 2 days later."
• "I'm still waiting for a refund 2 weeks later despite contacting their online help several times."
• "Queued for 40 mins outside in 25 degrees, no shade, queue not moving."
• "The bike I trialled had a range of 40 miles - after just 12 miles the bike was completely dead no power whatsoever."
• "Nobody at the till for 5 mins. Two employees then showed up, one answered the phone and the other took a further 5 mins to explain to another customer why a baby seat didn’t fit."
• "EIGHT weeks passed before anything was corresponded to me."