Halfords - Beckton (London) Reviews Summary

Customer Service

Pros:

• "I received brilliant customer service and the guy was very helpful today upon my visit to the store."
• "Received excellent service at Halford Beckton store #0789. The staff were courteous and pleasant in their conduct."
• "Very very helpful especially Harry and Kabir in the bike repairs team."
• "Great customer service from Daksh. If you're looking for advice on road bikes, that's his passion."
• "Channel the lovely staff member at the Beckton branch gave the most amazing service!"
• "Big tall Asian gentleman on the first floor till helped us a lot in choosing the right bike for us!"
• "Terry was very helpful and professional."

Cons:

• "Very poor CS, inexperienced staff!"
• "Service is terrible. The white girl upstairs is absolutely a racist."
• "Spoke with the manager and he was no better."
• "Words can't describe how upset. Waste of a morning when it's my day off and now my money is stuck in limbo because of Halfords failures."
• "Staff was extremely rude."
• "Terrible service! Not sure what’s the use of this store."
• "Staff don’t have information on how to process order of trial of E-Bike. The Behaviour of staff is very bad and when asked for manager I was given three different people to talk to in three different instances."

Product & Service Quality

Pros:

• "The light with fitting cost around twelve pounds, reasonably priced."
• "Super fast turnaround time, helpful service with handover of bike. Excellent bike."
• "The fitter knew his stuff and hard wired it in."
• "They have lots in stock very clean store and easy to find stuff."
• "All in all, gotta say that Halfords do a good job."
• "The two gentlemen who were working are super professional and attentive."
• "Junnat was really helpful, really polite and done an amazing job."

Cons:

• "Battery change done. Windows dropped and would not go fully up. Technician had no idea why."
• "Apparently they can't deal with punctures on bromptons."
• "Service is terrible, complete absence of staff on the shop floor to assist/advice."
• "Went in this morning, the item I wanted wasn't in stock despite the website showing 5 available."
• "Really poor, booked a woofer install. The person who was supposed to fit it didn’t have the necessary training."
• "So, you have the bike in display, which doesn’t have the stock and you have no idea when it’d be available?"
• "Poor customer service and incompetent bike servicing."

Staff Attitude & Professionalism

Pros:

• "Samee and Daksh were amazing! Their service was impeccable."
• "Great service for Team Beckton. Sales staff were happy to help, take you to product and give recommendations."
• "I would like to commend your team member Yusuf at store 0789, as he resolved a serious problem and I left the store confident to return to Halfords to purchase further products."
• "I had an awkward battery installed, the young man was very polite and informative as to the parts he was removing from my car."
• "Was served by the excellent, super knowledgable, friendly and very professional Amjad!"
• "Thank you to Kabir who helped us with our bike purchase today and provided excellent customer service."
• "Very welcoming friendly, team they know what's what, efficient and very helpful."

Cons:

• "I was made to wait for over half hour before anyone even told me what was going on."
• "Worst service I have ever experienced."
• "Terrible service! Not sure what’s the use of this store."
• "Service is terrible, complete absence of staff on the shop floor to assist/advice."
• "As usual it doesn't matter how many times you go to this store there is 1 person on the till and no one on the floor."
• "Very rude staff. They serve customers based on who is the most aggressive."
• "Manager unbelievably rude to customer in front of me."