Jollibee Reading Reviews Summary

Food Quality and Taste

Pros:

• "The chicken is never dry and the skin is crispy, not greasy at all."
• "Chicken was crispy and succulent."
• "The chicken texture and flavour is different and better than other competitors."
• "Food tastes amazing. Chicken is crispy and not greasy, lovely flavour."
• "I started with the Chicken Tenders, and they were fantastic - crispy on the outside and tender on the inside, with a perfect balance of seasoning."
• "The spicy chicken sandwich is a win."
• "The spicy chicken burger - beats popeys, wendys all out the park."
• "Chickenjoy is good tasty & crispy like we had back home."

Cons:

• "The fried chicken had much more bite (crispy) than KFC which was nice, but didn't quite match the flavour in my opinion."
• "Their food is average at best the chicken is crispy but has no flavour!"
• "The food quality has deteriorated quite a lot to say the least."
• "The chicken was incredibly dry and was lacking in seasoning."
• "The chicken is to dry this is the second time I have got it and no improvement and its heavily under seasoned how can there get something so simple wrong taste very bland."
• "The chicken in the burger was wafer thin. Flavour was a little bland but still enjoyable."
• "Although the batter on the chicken is crispy it isn't seasoned at all."
• "The food Quality is degraded a lot. Really disappointed today with the Quality of the food, the Chicken was under Cooked."

Service and Staff

Pros:

• "Service was quick and interior clean."
• "The vibrant atmosphere and friendly service enhance the experience."
• "Brilliant staff and service! The staff were also very kind and accommodating."
• "Staff were friendly and helpful, though the place can be super busy."
• "The customer service was exceptional. The staff were friendly, welcoming, and went above and beyond."
• "The staff at this Jollibee are absolutely wonderful!"
• "Workers here have always been so helpful and lovely, especially this one young lady, who's nametag was labelled as Manoor (?)."
• "Stella was an excellent employee who had a warm smile on her face while greeting the customers."

Cons:

• "Unfortunately the consistency in delivery of quality did not last long."
• "Staff attitude average, poor English and lack proactive attitude, it clearly appears there is no proper training."
• "Greasy and sticky everywhere, on the table as well as the chairs and the benches."
• "The girls at the front stand there chatting and laughing and leave the food on the trays faffing around with receipts and literally forget the drinks and hand the food over forgetting."
• "The guy with braids I think rizza his name is? Is a credit to the store and is the only one I see working hard. He actually has very good customer service and works really fast."
• "The 'manager' a woman with braids... she's not helpful at all."
• "Extremely poor service. Went in for food with my friend and ordered 1 burger meal and loaded fries. We stood around for 30 mins+ just waiting for food."
• "The staff were very friendly and helpful 😊. The burgers were okay, nothing special."

Price and Value

Pros:

• "The spicy chicken sandwich is a win. The peach mango pie was simply amazing. Must try if in Reading and looking for fried chicken options."
• "The range of sauces was interesting though, the ginger chilli sauce was new to me and very nice."
• "The food is brilliant, that mango sundae man. I dream about that mango sundae."
• "The food was delicious, and the customer service was exceptional."
• "The food was nice but not outstanding in taste. It would taste homely for Filipinos though."
• "Quality! Visited the branch in Reading for a quick meal after a long day and everything from the service, cleanliness, taste, variety of options, staff knowledge and overall atmosphere of the place was top tier."
• "Tasty Crispy Chicken. The tropical burger was very nice and the flavours went well together. the crispy chicken was moist inside and crispy outside...very tasty...staff are friendly and was quite busy at the time."
• "The food was absolutely amazing, crispy and freshly made, the flavour was perfect."

Cons:

• "The number of calories in one meal deal is too much."
• "The food is average at best... and it is pricey! The rest of the meals are over priced."
• "The potato's are nothing exceptional and the sauce for them was also nothing particularly good."
• "Knowing Restaurants at Reading, there are better choices out there! That goes for fast food joints out there 🍗🍔."
• "Overall would recommend others to try at least once; the fried chicken is good. We got the Chicken Joy Bucket with 4 fries, 4 drinks, and sauces some sauces to try."
• "Overall food was good, different to the usual fast food chains of McDonald’s and KFC which was a nice change. Little over pricey for 2 meals which cost 32quid."
• "Well in my opinion this place is below average there are better food places out there especially for chicken and burgers the prices are ridiculous and the portion sizes don’t match up £26.99 for 2 burger meals and a chicken piece and I left jollibees still feeling hungry."
• "The only reason it's 4 stars is because the chips portion is very small. For £7.99 I just expect a little more food from a fried chicken place."