Brasco Lounge Reviews Summary

Location

Pros:

• "Lovely location."
• "Very popular and within minutes of the Pier Head, Albert Dock, and the city centre."
• "Brilliant location alongside Albert Docks. Nice outdoor seating with a relaxed atmosphere."
• "Nice location on the docks, with views across to the Museum of Liverpool."
• "Great position by the docks. Sit out or eat in."
• "Fantastic location on the docks and right next to the museum and all of the local attractions, echo arena, the wheel etc are all a few minutes walk away."
• "A quirky bar/restaurant in a lovely location by Albert Dock."

Cons:

• "The only criticism is that can one of the doors be closed as there was no escape anywhere in the place to get away from opening doors as there is a doorway both sides."
• "On a sunny day in winter the glass frontage is a nuisance - we had to keep moving around the table to avoid having the glare in our eyes."

Food Quality

Pros:

• "The food is always lovely with new specials added all the time."
• "The cheese toasties are as lovely as ever and the accompanying slaw was really fresh & tasty."
• "This one has great food and drinks at great prices and a good view."
• "Friendly and attentive staff, and great food!"
• "The food was quickly provided and of a very high standard."
• "The tapas selection was excellent and served hot."
• "Food was tasty and presented well and served quickly."

Cons:

• "The food did not taste very fresh and did not have any exceptional quality."
• "Had a burger here this evening, undercooked and very pink."
• "Squid tapas came with no lemon and the garlic sauce was on the side rather than on the squid."
• "Food - Nothing to write home about."
• "Garlic flatbread was also a disappointment, seemingly covered in Red Leicester other than Mozzarella."
• "Food was cold and tasteless."
• "A buttermilk chicken that was tough, dry and overcooked."

Service

Pros:

• "Great service."
• "ALL of the staff were friendly, helpful and 'smiley'!"
• "We were quickly greeted by friendly staff despite it being very busy."
• "The service was friendly and staff were helpful in sitting us quickly and explained the ordering system."
• "Staff are friendly and polite."
• "The staff were very friendly and helpful."
• "Great service from friendly staff and their early week specials are excellent value."

Cons:

• "Staff were hit and miss. They all looked like they didn't want to be there."
• "Staff looked overworked and unbothered."
• "Terribly understaffed. The personnel are really doing their best, and respect for them, I would quit immediately under these conditions."
• "We were left standing at the door for a good ten minutes before anyone even acknowledged us."
• "Waited at the door to be seated for 5 minutes. Staff saw us and ignored us."
• "Waited at the bar for 10 minutes to get served even though there weren’t any clients before me."
• "Just absolutely NO. The attitude of the male member of staff today was disgusting."

Atmosphere

Pros:

• "Great relaxed venue for food and drinks."
• "Interesting art, good atmosphere."
• "The restaurant itself has a welcoming interior and offers a great space to sit outside and relax in the sun."
• "Love the atmosphere here. Had lovely cuppa one day and returned next morning for breakfast, the service and the food were great."
• "The atmosphere is comfortable and laid back."
• "Friendly service, great food, lovely atmosphere."
• "I go here most weeks I love the atmosphere has a really chilled out vibe."

Cons:

• "Music was so quiet and the place had no atmosphere at all."
• "However, the coffe, cappucino and hot chocolate are a bit tasteless and watered down."
• "People I was with had problems with the WiFi, and the music/decor were both a bit too loud for my tastes."
• "Loud and confusing on how to order."

Value

Pros:

• "Excellent value for money, looking forward to next visit."
• "Not the cheapest but very happy to pay a little more for the top quality of the cuisine we have received."
• "Excellent & varied vegan menu available at a decent price."
• "Also very reasonably priced."
• "Very reasonably priced too."
• "It was super tasty and reasonably priced."
• "Great service from friendly staff and their early week specials are excellent value."

Cons:

• "Did seem quite pricey, but well worth it for the food quality!"
• "Overpriced (£9.75) fish finger sandwich, two small, bog standard fish fingers that looked like they'd been cooked for a while."
• "However, the size of the chips for over £2 was a bit of a joke."
• "The £3.45 milkshake is a trap. It is indistinguishable from store-bought, fruit-flavoured milk and has minimal 'shake' to it."
• "£14 for a large breakfast is a bit steep."
• "Quite pricey for the quality of food."

Special Features

Pros:

• "They have vegan, gluten-free menus as well, and pretty much any kind of drink you can think of."
• "Free pud or glass of wine if you order a main on a Monday which was a Brucey bonus."
• "Caters very well to gluten free and vegan diets."
• "Kids friendly, w a colouring corner for little ones too."
• "Great separate vegan menu with enough choice to keep coming back!"
• "They also allow dogs!! Win win!!"
• "Great that it's so child and dog friendly - perfect for us with also needing vegan and gluten free options 👍"

Cons:

• "The first restaurant we came across to ever decline a request for special needs child, would not recommend."
• "Inquired about sitting in the sofa area with a child, not allowed, but the last two adults were seated in the sofa area."
• "Dog friendly restaurant that has games you can borrow, unfortunately some of the pieces are missing from some of the games."

Ordering System

Pros:

• "The electronic ordering system is impersonal but works."
• "Also has a convenient order and pay app."
• "Food can be ordered at the bar or via a QR code. Quick and easy."

Cons:

• "Only thing is that there is an expectation that you will order and pay using your smartphone."
• "Our only issue (obvs, because are not used to big cities anymore) it took us 10 minutes to realise you are supposed to order on your phone/app."
• "Had to go and order at the bar, which is odd as the food is brought to you at the table so why not take your order there too?"