Address: 189 Northfield Ave, London, W13 9QU, United Kingdom
Phone: +442088404999
Rating: 4.7
based on 130 reviews.
Professionalism
Pros:
"I had the best experience with Misha, she is very professional and made me feel so comfortable throughout the procedure."
"Hassan and his assistant were excellent today."
"The dentist I saw was smiley, warm, professional and confident."
"Dr Keshana is a consummate professional AND a lovely person."
"Dr Sasha Patel... Her gentle but professional manner combined with the organised and friendly receptionists truly made my dental experience incredibly positive!"
"Sajal was fantastic - very efficient, and my teeth look like different teeth after her ministrations!"
"Adam reassured me that the procedure would be painless and would be given at a pace I was happy with."
"A special shout out to Olivia and Lucy who have been looking after me... Olivia's always happy to make sure I understand exactly what's going to take place."
"Dr Nick and the hygienist Olivia were fantastic and would fully recommend."
"I've had a few treatments here, including a filling and a crown by Amar Jasim and a route canal treatment by endodontist Amar Lal-Sarin. I'm very pleased with the results."
"Dr Adam and the practice are a fantastic dental establishment in West London."
"Dr Al-Mubarak was very polite and reassuring and explained the procedure in detail."
"Ms Sejal Patel has been very professional and always make sure I’m happy with the routine cleaning."
Cons:
"The services of the hygienist Segil was appalling.. her attitude is dismissive and quite frankly rude."
"Not a great first impression: The door was quite heavy so I had to knock and the reception (the more mature lady) opened it, didn’t bother to say hello and abruptly said “the door IS open” and walked off."
"Very underwhelmed as my treatment has been delayed by almost two months, and isn't being overseen by the dentist who was my deciding factor."
"The Orthodontist was 15 minutes late for the appointment and after telling me I had a serious condition and I was going to lose my teeth in 5 years he told me that I had to wait a month for my first treatment and that he could only see me hopefully once every six weeks."
Customer Service
Pros:
"Alison the receptionist, who is beyond professional and kind."
"The receptionist that works here is the best lady ever, I don't know how she keeps so calm and friendly."
"The receptionist was helpful and very efficient."
"Thank you to Alison for her help and energy in the process."
"From the warm welcome of the receptionists, to the professional and polite dentist- the service provided is unmatched."
"Everyone, from the receptionists to the dentists, are incredibly friendly, helpful and professional."
"This is the best dental practice I've ever been to in my life. All of the staff are incredibly friendly and helpful unlike others I've used."
"The clinic is very clean. The receptionist is very nice and welcoming. No waiting time."
"The new practice looks stunning and the reception staff were friendly and polite as ever."
"Receptionists are always smiling and very welcoming."
Cons:
"This dentist has all good reviews as clearly they try to sweeten people up with giving there money back to take down any bad review."
"Totally unprofessional dentists, they just want to sell you the full dental plan regardless of the issue you come with."
"I was kept waiting for over 20 minutes past my appointment time with no explanation or apology from the staff."
"The lady at the reception wasn’t very accommodating."
"When I got there, the staff was very unfriendly and unhelpful."
"Front desk lady was quite rude when I arrived."
Hygiene & Cleanliness
Pros:
"I also noted the practice was very clean which is obviously very important."
"Everything is clean, they're taking good COVID measures."
"The practice is always spotless and feels very safe even with the current pandemic."
"Hygiene seems to be a top priority here with all the necessary precautions being taken."
"The clinic itself is always immaculately clean and welcoming."
"Extremely clean facilities and high hygiene standards are always met."
"I am very OCD about cleanliness and this place always looks spotless."
Cons:
"The hygienist tools did not look clean to me."
"The bathrooms are a bit dingy and could do with a refurb."
Cost & Affordability
Pros:
"I thought it was reasonably priced for the location and service received."
"Their prices are transparent and fair."
"Compared to other dental clinics, they offer affordable services."
"Prices were upfront, no hidden costs and the plan was clearly explained."
"I also find their charges quite reasonable."
Cons:
"The cost is astronomical compared to other local dentists."
"Seems like they are more interested in making money than actually helping."
"Overpriced services and very commercial."
"I felt like every time I went, they found another thing wrong and another charge."
"They're quite expensive, even with insurance."
"Pricey and not very upfront about the costs."
Treatment & Services
Pros:
"The actual dental work is good, no complaints on that front."
"My filling was painless and done quickly."
"The teeth whitening service was outstanding."
"Great results with the Invisalign treatment."
"Effective and efficient dental procedures."
"I had a root canal done and it was the least painful experience I've ever had at a dentist."
"I've had fillings, cleanings, and a crown done here and all were top-notch."
"The quality of dental care is excellent."
"Their periodontal treatment has improved my gum health significantly."
Cons:
"My teeth cleaning was very rushed and didn’t feel thorough."
"Had to come back three times to get my filling shaped properly so I could chew comfortably."
"The veneers I got were not the shade I wanted, and they look unnatural."
"I felt like the root canal procedure was too aggressive and I had pain for weeks after."
"After a filling, I started having more sensitivity instead of less."
"The crown I received didn’t fit right and had to be redone, causing me more discomfort and time off work."