Malmin Dental Reviews Summary

Professionalism and Expertise

Pros:

• "Everything was great, doctor is very kind and professional."
• "Dr Collie Morgan made me feel comfortable and checking I was OK throughout."
• "Dr. Alessandro P. was great in explaining the cause of my teeth issues and processes step by step which allayed my fears."
• "Massive thanks to the dentist Arash Naseri, he is patient, kind, and very gentle."
• "Dr Gazelle Hassas who has been my dentist for all of my time with Malmin, who is first class - clearly an expert in her field."
• "Dr Hobbi, an absolute lovely man."

Cons:

• "The dentist was sadly out of his depth doing a replacement cosmetic procedure."
• "Dentist was rude and the appointment was rushed."

Patient Experience and Comfort

Pros:

• "It was completely pain-free."
• "Thought getting my gums injected would be really painful but was nothing more than a pin prick!"
• "Always great service and easy to get appointments at short notice."
• "Although I no longer live or work in the area... I am happy to make the journey for my check-ups and hygienist visits etc."

Cons:

• "Had my hygienist appointment end of last week here... my mouth is full of small cuts ulcers around my gums, easily 20 to 30 small ulcers and in pain when consuming food."
• "Have had a few issues now with them including booking an appointment and them taking a deposit and then showing up to the appointment and they can’t see the appointment in the system."

Cost Transparency and Value

Pros:

• "I’ve been going to Malmin Farringdon for a few years now... Dr Benjamin Saidel who is an exceptional dental surgeon and has consistently done a phenomenal job."

Cons:

• "RIP OFF!!!!!... He basically GOOGLED it in front of my FACE... charged me 60£ for a 5 MIN useless consultation."
• "Dr Benjamin Saldel... wasn’t happy with himself and offered me a new plan to replace the filling with the extra £900!!!"
• "I do think Malmin's £25 covid charge is a rather excessive considering the appointments were already at the higher end of the scale."

Dental Treatment and Outcomes

Pros:

• "I visited Malmin Farringdon yesterday for my hygiene appointment with Maria Cunin... I always leave her chair with confidence that my teeth have had a thorough clean."
• "I am impressed by the quality and service that I received at Malmin dental."
• "The surgery for the implant was fast and mostly painless and I am extremely happy with the results of my implant."
• "My dentist Benjamin did a wonderful job with straightening my teeth using clear aligners over the course of a few months."

Cons:

• "After years of going to bad dentists who didn't really have much to say and didn't advise properly, I finally found this place but only to be let down."
• "I received my treatment... within less than a month the same issues resurfaced."
• "I felt the dentist was trying to overcharge me for treatments that I did not need."

Customer Service and Administrative Handling

Pros:

• "The staff are all friendly, competent and highly professional, and I’m made to feel welcome from the moment I arrive and check in to when I leave!"
• "Absolutely fabulous dentist practice. All staff are very friendly and so helpful."

Cons:

• "Have also had them cancel early morning appointments on me very last minute and without clearly informing me of the cancellation."
• "Contrary to the reply below, I have not received any calls from the practice. Poor show."

Hygiene Appointments

Pros:

• "Hygienist Natalie did a great clean and was able to give some great advice going forward."

Cons:

• "Also having the hygienist appointment and her doing more harm than good."
• "Forced to see the hygienist as they wouldn't allow just a normal check-up."

Overall Satisfaction and Recommendations

Pros:

• "I would highly recommend Malmin dental."
• "Would recommend to anyone looking for a new dentist!"

Cons:

• "I will not be going back."
• "I wouldn’t recommend this practice."