The Phoenix Inn Reviews Summary

Atmosphere & Decor

Pros:

• "A very nice country style pub with a gorgeous open fire and plenty of seating."
• "The pub building itself oozes atmosphere - and a fair amount of oak smoke in the winter from the equally atmospheric log fires."
• "Lovely atmosphere and friendly staff, good service in general."
• "The garden is great in the summer - spacious, sheltered and a real suntrap."
• "Lovely cosy pub that's clearly been updated yet has managed to keep a certain sense of traditional atmosphere."
• "Friendly traditional pub with outside pods in the garden, cozy fireplace and plenty of parking."
• "The atmosphere is friendly and the pub is very comfortable."

Cons:

• "The overall atmosphere was unwelcoming, especially for a family."
• "Apart from the fact that we left smelling like a bonfire from quite literally head-to-foot, it was good."
• "Pointless pub. You can never get a table. You can never do a walk in and they are never accommodating at all in terms of making you feel welcome."
• "We were made to feel very unwelcome for being 5 mins early."

Service

Pros:

• "Very impressed with staff serving us - they were young but were so friendly, helpful and professional."
• "Staff very polite and helpful."
• "The staff are professional and welcoming, providing a good service."
• "The waiting staff were friendly yet professional, gave us perfect timing between meals."
• "The staff were very helpful - food was fantastic."
• "Service was great and drinks/food came out at a reasonable speed given that it was a busy Sunday at peak lunch time."
• "The team looked after us brilliantly."

Cons:

• "Didn't give 5 star due to the management of the pub."
• "Shockingly bad service. We came here for Sunday lunch as a group of 6 with 2 young children and had to wait over an hour for our food."
• "Overpriced (fish is chips £15.95 and ham, eggs and chips £12.95) and extremely poor, slow service."
• "Service was again very slow but it has been like this for a while."
• "The general service was slow (took 45 minutes to take our food order)."
• "Very poor service, waited an hour for menu then another 30 mins for food."
• "We waited over an hour for a meal and it only came after we checked with someone to find out what was happening."

Food Quality

Pros:

• "Food tasted good - not remarkable, but a generous portion and of good quality."
• "Amazing pub, lovely food and drinks."
• "The food was delicious and really good value."
• "Food was superb, waiting staff are young but very professional and attentive."
• "The quality of the beef was very good."
• "It was possibly one of the best fish and chips I can remember having for a very long time."
• "The food was really good, great portion size good value and really tasty."

Cons:

• "Both had burgers which were like processed cheap burgers rubbery."
• "I can safely say I had the WORST beef in my life."
• "The ribs were extremely salty, i left most of them."
• "Pretty disappointed with the roast beef, it was chewy, tough and hard to swallow."
• "All the burgers were burnt, the ham with the egg and chips was fatty and the egg was solid and inedible."
• "Roast pork you couldn’t cut that was fatty, stuffing that looked sloppy and gross never seen stuffing like that before."
• "The food was very average quality and relatively overpriced."

Family & Child Friendliness

Pros:

• "Dietary requirements are catered for."
• "A great touch was a table offering FREE use of straw hats, sin cream etc for customer use; a genius addition."

Cons:

• "We were then told that pushchairs and prams were not allowed because of the fire hazard."
• "The restaurant is hostile towards families - no high chairs at all, no kids menu, only a select few items with a mini portion available."
• "We had to ask for colouring for the kids... there was none. A huge black mark these days. Perhaps kids just aren't welcome."
• "Walked into the completely empty pub at one o clock for lunch and discovered it is a non child friendly place -no high chairs !!"
• "Unfortunately the pub wasn't family friendly at all, there were no high chairs and no children's menu."
• "I almost rated 4 stars simply due to there being no high chairs."