Yates - Liverpool Reviews Summary

Service

Pros:

• "Nothing was too much for Kerri who helped us out and told us where to go with the kids, she's a great asset to your company."
• "Kerry the waitress was so pleasant and couldn't do enough for us she was very friendly and made our time here very relaxing and enjoyable."
• "Service was fantastic, very accommodating!"
• "Staff were friendly, Restaurant was clean, food was tasty and good value."
• "Great customer service from Nicole."
• "The bar tender clare is fantastic very friendly and helpful."
• "Charlie looked after us all night and was absolutely excellent from start to finish."

Cons:

• "The female bar tender/waitress was very rude and dismissive."
• "Service was slow although we went on a very busy Saturday afternoon."
• "Service of food took forever."
• "After waiting 10 minutes, to be served, asked the girl behind the bar, think she said her name was Ashley, if there was any chance of being served, to which she replied 'unless you change your attitude, you won't be getting served'."
• "The Irish girl on the bar was rude and just didn't want to be there."
• "Very poor service, dirty tables all round."
• "I met 3 friends at Yates on Saturday that were in Liverpool for the day from Derby Xmas shopping...it was chocker and 1 girl serving on the bar...I was 3rd in queue and it took 50 minutes to get served...never again."

Food Quality

Pros:

• "Food was magnifiq server was slightly fit which helped with my apititte, there was a guy at the bar called roman who reminded me of roman reigns who served me tasty flat cider all in all pretty cosy visit would come again P.S. Garden peas are not OK and should be mushy please."
• "Staff were friendly, Restaurant was clean, food was tasty and good value."
• "The all-day breakfast was fantastic."
• "Food choices very good from a sarnie to fish n chips or burgers good section of ales or hot n cold drinks."
• "Food was delicious and cheap for York."
• "Food & alcoholic drinks were lovely."
• "Had the quorn fishless finger wrap which was delicious."

Cons:

• "The fish was soggy and greasy."
• "The food was cold and looked awful."
• "The steak and ale pie with mash and peas was awful- dried up pastry."
• "Probably the worst chicken tikka masala we have ever had. Smelly and very badly cooked."
• "Ordered steak for my Fiancée the other week, to be cooked well done, got served raw."
• "We had sausage and mash it was disgusting."
• "The chicken was disgusting, the steak you couldn't chew, it was so tough and burned."

Cleanliness

Pros:

• "Staff were friendly, Restaurant was clean, food was tasty and good value."
• "I was really happy with the service and with the cleanliness of the establishment."
• "The pub was clean, amazingly decorated and the ambiance was perfect!"
• "Staff are really good and the place was spotless!"
• "Restaurant was clean, food was tasty and good value."
• "The building is clean and warm with a nice atmosphere."
• "It's modern and clean."

Cons:

• "The toilets... don't get me started on them. They're dirty, half the stalls don't have locks and the ones that do don't have any toilet roll."
• "Real downside to this place is the toilets which are a disgrace."
• "Found this place quite a let down for Yates, I think it's overpriced and as for the cleanliness this is somewhat to be questioned."
• "Ladies toilets out of order but only found out after you look for the ladies..Had to use disabled toilets which weren't too clean."
• "They clearly hadn’t been checked all day, they were disgusting!"
• "The floors are always sticky from spilt drinks."
• "As with many pubs, the menus and tables were a little sticky."

Value for Money

Pros:

• "Would recommend a visit."
• "Prices are alright and they have offers on certain days."
• "Drinks are good and reasonably priced."
• "Nice meals and service, Cheap and cheerful dining option."
• "Food was very nice and served promptly."
• "Good selection of drinks which are also kind on the wallet. Good transport links and handy location for getting to other bars clubs and shopping within walking distance."
• "Overall the price was pretty good and standard for a pub."