Portsmouth Arms Pub & Restaurant, Basingstoke Reviews Summary

Category: Pub

Address: Hatch Warren Way, Hatch Warren, Basingstoke, RG22 4RA, United Kingdom

Phone: +441256334036

Rating: 4.0
based on 140 reviews.

Food Quality

Pros:

  • "Good lunch time menu for all appetites, with small and large portion sizes."
  • "The food was amazing it was lovely pub food with a little something extra and worth every penny."
  • "Food, roast chicken Sunday lunch, was well prepared and presented."
  • "The burger for lunch which was very tasty."
  • "Kids Fish goujons and chips was great, clearly they'd been freshly deep fried and looked and tasted super."
  • "Superb fish and chips. By far the best chips I've had in a while!"
  • "The food is so delicious, it always seems to be clean, the staff are friendly and you can take dogs in the bar area or outside."

Cons:

  • "Food is not up to standard with too much cost cutting, would have more taste with microwave meals."
  • "Food was dreadful £14 for a chicken burger which was actually 2 chicken goujons, bought in not even fresh."
  • "Burger was tough as old boots."
  • "Roast dinners were not high quality beef was wafer thin, roast potatoes were black, carrots were horrendous due to being overcooked."
  • "Food really lovely but more expensive than similar pubs in local area and smaller portions."
  • "Food was rather average, luke warm, hard and odd taste potatoes and tasteless gravy, oil in Yorkshire Puddings."
  • "Food of poor quality, reheated chips and toasties."

Service

Pros:

  • "Service was first class. Very impressed and hope to return."
  • "Our waitress was very nice and understanding."
  • "Staff are good and polite."
  • "Certainly the drinks arrived swiftly to the table after the order was placed."
  • "Staff were friendly and seemed to be very helpful when serving."
  • "The staff were friendly considering the grief several disgruntled customers were giving them."
  • "The staff were terrific. Very welcoming and friendly, ordering food and drinks was simple and swift."

Cons:

  • "Really disappointed by new management."
  • "Bar staff are more interested in their trainers than serving."
  • "Booked a table for two 2 days in advance for drinks only... Took ages getting our drinks."
  • "Even collection of payment took more than 20 minutes and we ended up going to the till and paying there."
  • "Extremely understaffed, no table service despite the £75 per head price tag booked in advance."
  • "55 min wait for food without any update is not acceptable."
  • "It took them 1 hour and 15 minutes to serve us."

Ambiance & Facilities

Pros:

  • "Nice pub with a superb thatched roof, plenty of parking and a nice old cosy feel to it."
  • "Food and drink. They have a fair sized garden with kids play area."
  • "The place itself is lovely, with a great outdoor garden area for kids and adults alike."
  • "This restaurant is very nice, it has a great atmosphere and friendly staff."
  • "Lovely little pub with a rural country feel. Perfect for staying cozy on a cold night but also has a great little kids park and outdoor seating for warmer days."
  • "The staff are warm and friendly."
  • "First visit back to The Portsmouth Arms since lockdown."

Cons:

  • "The only pub in Hatch Warren and Beggarwood and sadly they know it offering mediocre food and with a landlord who clearly doesn’t like kids even though they’ve got a play area."
  • "Sadly not a great experience... Very dark and gloomy inside."
  • "Was very disappointed, used to love going here but just seems like someone has made it unwelcoming, half the garden is shut off the children's play area is in that section so nothing for little ones to do."
  • "Its a wee bit clicky, strangers are stared at."
  • "Outside tables are various angles that mean your pint slides off."
  • "It's run down now compared to how I remembered it. The glasses on the tables looked smeary."
  • "Had to sit in Marquee in the garden. Even though there was a heater you had to sit in your coat and the bench was not very comfortable."

Value for Money

Pros:

  • "In all very good value for money."
  • "The prices were fairly reasonable."
  • "Good value and nice surroundings."
  • "Super place a family lunch. Delicious food, also vegan food available as well as for children."
  • "Came here today Sunday 26th, we both had fish and chips, absolutely delicious, so tasty and the chips were crispy and there weren't too many, my 94yr old mum ate nearly all of hers which was lovely to see."
  • "Had the best pub meal here this ev... Everything was so tasty, (compliments to the chef) staff great, quick service, good price."
  • "We held my daughter's 18th birthday at the Portsmouth Arms and everyone had a great time."

Cons:

  • "All about profits."
  • "Also thought it was overpriced."
  • "Then had the nerve to charge me Full price for it after I didn’t eat it."
  • "The chicken ceasar salad was not at all worth the 9.95 we had paid for it."
  • "Food menu was not great. Don't have cod. Use cheap alternative."
  • "Expensive food, and you get very little."
  • "The mac and cheese, it seems very small and microwaved as well, not worth it's price at £11.95."

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