The PEARL Fish and Grills Reviews Summary

Quality of Food

Pros:

• "The quality of food, and the portions you get for the money are well worth it."
• "I chose the grilled swordfish and it was extremely tasty and well presented."
• "Food delicious, well cooked and plentiful."
• "Absolutely amazing food! I’ve never had food so exquisite!"
• "Top quality fish and chips but also everything else on the menu is delicious."
• "I ordered the mixed seafood pasta, it was perfect, better than top Italian restraints."
• "From the outside it looks like a normal chippy, but inside at the back is a really nice relaxing restaurant with an amazing selection on their grilled fish and seafood menu."
• "Had the battered haddock, wow best I've had in years."
• "Delicious freshly cooked fish and chips to order."
• "The food were Amazing!"
• "The goats cheese starter was an unexpected treat."

Cons:

• "Unfortunately, scallops were not on the menu today."
• "Just had a takeaway of Fish and chips, nice food but just too much."
• "Very poor quality. Everything we ordered was warm at most."
• "The scallop starter was excellent but my main of grilled skate (too dry), mixed vegetables (boiled mushrooms, peppers and carrots) was very odd."
• "The battered fish and home made fish sauce were AMAZING. The chips were rather average."
• "Chips were average at best and the batter was not fresh at all as promised."
• "Had food to take away, when I got home 5 mins later I discovered dry, reheated and not pleasant to eat chips."

Service

Pros:

• "The service was prompt and friendly and they provided free samples too."
• "Friendly, prompt service, Reasonably priced."
• "Staff really welcoming. Will be back soon."
• "The waitress provides the most genuine hospitality."
• "Friendly and nice waitress (Jill?) was so much fun to talk to."
• "I was very satisfied with the staff, they were very welcoming and friendly."
• "Very friendly staff and delicious food, in a tastefully decorated setting."
• "Amazing customer service, lovely cocktails and delicious food."
• "Customer service was amazing was all so friendly and welcoming."

Cons:

• "The only thing I really want to point out is Fridays at 7:30pm there is belly dancing and our group (there were kids in our group) had no idea because it was not specified in their website."
• "Asked for a regular fish and chips, got home and I can literally count the tinyniest amount of chips I was given."
• "We grabbed a takeaway post swimming. I have never met more friendly staff in my life. Whilst I waited (which wasn't very long) the guy gave me a free drink of my choice."
• "Waiter, although friendly, lacks ability to remember what I was having even after writing it down."
• "Extremely disappointed by this newly opened restaurant. Today is my birthday and i took a friend of mine for lunch there prior to picking up the kids from school."
• "Not really a great place, and I'm guessing today I had enough of these tricks called marketing."
• "Absolutely awful service! Booked for 8pm, told we had at least an hour wait due to another party arriving late."
• "Went in for Fish🐟 and chips 🍟. Adequately decorated. Well staffed friendly place with food cooked tight in front of you as you enter."

Ambiance and Decor

Pros:

• "Place is well decorated, comfortable spot."
• "Decor excellent and great back ground lounge music."
• "Recently refurbished. It wasn't busy this weekday evening."
• "The inside of the restaurant is beautifully clean and well presented."
• "A nice find in my local area. From the outside it looks like a normal chippy, but inside at the back is a really nice relaxing restaurant."
• "The ambience is nice with a nice colour scheme, decor & lighting to relax its guests."

Cons:

• "The music was too loud and poor lighting made it very dark."
• "The restaurant is warm and welcoming with a vibrant and modern feel."
• "I think they should put a flatscreen TV screen on the wall decorated to look like a porthole and play videos of fish swimming that would add to the experience as well."

Price and Value

Pros:

• "5 star food for half the price I’d pay elsewhere."
• "Great for eat in & take away and for the quality you receive, very reasonably priced."
• "The staff were very pleasant and a nice atmosphere. More than just an ordinary chip shop. Well done!"

Cons:

• "It stated £3.50 for a steak and kidney pie but was charged £4.90, not sure if it was a mistake but didn't notice until I got home."
• "They have lost a regular customer paying £12 is not on."
• "Although some dishes are a little pricey, I would definitely return to Captain Tom."
• "Very ott experience and still struggling mentally with £7 for a pint, I get it’s 2022, but petrol is cheaper!"
• "Lovely restaurant .. food was fantastic but very over priced £10 00 pounds for a small cocktail in Hornchurch."