Address: 123-125 High St, Hornchurch, RM11 1TX, United Kingdom
Phone: +441708452245
Rating: 4.8
based on 141 reviews.
Customer Service
Pros:
"Kirsty has been doing my hair for a while now and I’m always super happy! Always listens to what I want and gives great suggestions for my hair type."
"The other ladies who washed and blow dried my hair etc were all lovely, smiley and happy too."
"Scott really took the time to listen to what I wanted."
"I’m new to the salon and Sam has made me feel so at ease."
"All the staff are extremely friendly and professional."
"A lovely welcome at reception and then introduced to Chloe. She arranged for Tia to wash my hair. That’s got to be one of the best washes my hair has had, and the conditioning massage was heavenly."
"The receptionist listened to concerns I had and made my appointment longer which was really appreciated."
Cons:
"We have noticed recently that there has been a change, we book a certain area in the salon and then on the day that's suddenly unavailable and when we go to where we get our hair done, it’s dirty, hair all over the place."
"But my mum was so traumatised by the whole experience of feeling insignificant and belittled, she does not want to set foot into this salon ever again."
"This salon was unprofessional and made her feel under-valued and frustrated."
"Went in the long black hair asked for ombre came out with randomly spread no even think line of ginger highlights."
"Stopped going as just got way too expensive. Haven't been in an age, never signed up to get constant emails and still get them."
"Her hair is uneven, like layers were not blended in at all and her roots were so poorly executed, it was not only patchy, the colour didn't even match her hair colour."
"Appalling experience from owner who wouldn’t accept my covid exemption and attempted to humiliate me for not wearing a mask."
Salon Environment
Pros:
"I love The Vanilla Room, best salon by far!"
"The salon have worked incredibly hard to ensure that their customers feel safe and at ease in the salon environment during these times."
"Clean, professional and welcoming salon with the most amazing comfortable hairwashing stations ever!"
"The salon itself is clean, modern and bright with a great atmosphere."
"Always a friendly welcome by the staff, who make the whole experience relaxing and enjoyable."
"The atmosphere is relaxed and you can have a laugh with the stylists."
"Love the vanilla room!! Lots of different services on offer. You could easily spend all day pampering!"
Cons:
"I was booked in for a 6.30pm appointment for colour. I had to wait in reception for half an hour as the lady doing my hair was running late."
"However, if you know you’re due another client you would clean this up prior, as well as this, we experienced a very bad hair wash one day and we felt as if our hair was even dirtier."
"I Had a blow dry here on Friday was charged £45 it fell out after 10 minutes of me leaving the shop."
"Great hairdresser! But watch your money! Worked out they were charging me an extra £20-35! each time I went."
"Have never used them since and often see the place empty and lots of local complaints about poor service."
Stylist Expertise
Pros:
"Scott has fantastic knowledge with colour. I have been a client of his for about a year now and have never walked away unhappy."
"Richard creates the perfect style for my thinning hair and the shape of my face."
"Stacey is very talented and knowledgeable, she knows how to deal with my thick, frizzy hair."
"Chloe listens patiently to every request and has extensive knowledge on colour theory and styling."
"Charlotte is very friendly and immediately puts you at ease and makes you feel very comfortable."
"Christie is a fantastic stylist who made me feel at ease especially as it was my first time at the salon."
"Katie really listened to what I wanted and had a good balance of giving advice alongside listening to the client's views."
Cons:
"They just don’t seem to have the understanding or experience of cutting thick, curly hair."
"I've heard some good things about the vanilla rooms so thought I'd give it a go. But for me this is the worst haircut I've ever had."
"The stylist had spent so long on her hair that she was told they were running out of time to do a full head dye."