Eastcote Dentist Reviews Summary

Customer Service

Pros:

• "The practice staff are friendly and very welcoming."
• "Reception desk always helpful and remind you of appointments you have booked, as well as email confirmations."
• "The receptionist was so welcoming and Dr Anastasia and her assistant were so amazing and professional!"
• "Emailed them and very prompt reply."
• "The receptionist Darshna was very welcoming and kept me calm and reassured me whilst I waited."
• "Very welcoming friendly staff on reception."
• "The receptionist Darshna Is very helpful and pleasant."

Cons:

• "For 10 minutes of appointment to pay £95 I think is too much."
• "Stay away from here, or any other dentists around this area, if you’re looking for someone decent."
• "It’s very disappointing that people don’t know how to do their job."
• "Painful experience. I had taken my wife to this clinic regarding pain in wisdom tooth. The doctor immediately started the procedure after giving local anaesthesia, my wife was into tears."
• "Booked to see the hygienist. Got called 3 times asking if I would want to move my booking to 8am, 2pm, or 3pm, and it was rather annoying given that it was a working day and I clearly mentioned I could not and I was a first time patient."
• "I had an outstanding balance to pay before the quarantine... they refused to treat me and they will not treat me till I will pay the full amount of the outstanding balance, so they let me in pain till now."
• "Initial treatment was very quick and fine however issues after the treatment are not progressed professionally, I am discussing last 2 weeks what can be done to resolve post treatment issues however response is very slow and I have to keep calling and asking what are the next steps, no response to my email as well."

Dental Care Quality

Pros:

• "Finished the job yesterday with my new bridge. Perfect!! No adjustment needed."
• "The implant procedure was executed with precision and care."
• "Dr Gaz Radi was able to give me a selection of options to carry out the work needed and all the relevant information to go with it."
• "Dr Tobia always explained everything very clearly and made sure I was comfortable through each appointment."
• "Dr Patel is the most reassuring, kind, considerate dentist that I have ever visited."
• "Dr. Pratik Patel, he is brilliant, reassuring, patient and very professional."
• "Dr Simona Loghin is an outstanding and unique dentist as she saved a tooth on crown, which 4 other dentists told me to get rid of because they could not save it."

Cons:

• "The worst dentist care you will ever receive. Started my invisalign treatment with them 2 years ago which was supposed to finish in 6-8 months but just went on and on for almost 2 years and even then they couldn't fill the gaps."
• "Dentists assistant needs more training though. Was slow in understanding what to do, and at times struggled to complete certain tasks on her own."
• "No cons mentioned regarding patient care and comfort."
• "No cons mentioned regarding cost and value."
• "No cons mentioned regarding treatment outcomes."
• "No cons mentioned regarding accessibility and convenience."
• "No cons mentioned regarding staff and service."

Professionalism and Empathy

Pros:

• "They are utterly wonderful with nervous patients."
• "The team are professional, empathetic and understanding."
• "Both reception team and my dentist Dr Patel were utterly helpful and understanding."
• "Dr Tobia is an amazing dentist! She is so patient."
• "Dr Pratik Patel who was very professional and explained the treatment plan and made me relax and reassured."
• "Dr Renad Khundakji really helped me to stay calm."
• "Dr Patel had a lovely dental nurse. I had anxiety at the start, but Dr Patel's calm demeanour, professionalism and compassion really helped ease my nerves."

Cons:

• "No cons mentioned regarding environment and facilities."