Address: Lower Alt Rd, Hightown, Liverpool L38 0BA, United Kingdom
Phone: +441519292492
Rating: 4.1
based on 120 reviews.
Service
Pros:
"Staff were very friendly, welcoming and attentive."
"Caitlin, our waitress was excellent. She knew when we needed to order, was polite and checked with us that everything was ok."
"Staff are great. Tracy was lovely and couldn't have done more for us, she was brill with the kids too."
"The service was friendly and efficient."
"A party of two we were looked after by a young lady called Meg, very professional, definitely an asset to you at the Hightown."
"Staff extremely professional and friendly can't do enough for you."
"We were warmly greated and shown to table 59 by Ross a charming young man who was very helpful and attentive."
Cons:
"Service wasn't perfect but was OK for what we needed as a quick stop on a walk."
"The service was unbelievably poor. The staff were extremely rude."
"Was treated very badly here today by the waitress."
"Nice food, but ruined by rude waitress rolling her eyes when we asked any questions."
"The management were of no help whatsoever."
"Waitress was doing her best but when we asked for a mangers 4 times the manger refused to come over."
"The Landlord is extremely rude... his attitude stinks."
Food Quality
Pros:
"I have to say that the food was excellent."
"Food was delicious, I could've eaten the Lasagne twice."
"The food was delicious with a good menu providing plenty of choice."
"Every meal is superbly cooked Using fresh ingredients."
"Food fab. Portions great."
"Food was very tasty and clearly freshly cooked."
"The food was fantastic and the food service was very well organised."
Cons:
"The pasta was so hard I could not eat it, it was also not hot enough so obviously had not been cooked properly."
"Pasta carbonara was vile raw chicken not even cooked that also smelt off."
"I ordered an omelette that was undercooked."
"The food was disgusting especially the burgers, and pizzas."
"Food is awful, I have heard so many complaints from local people, it's cold over cooked, at one point the chef refused to do any more lunches at 2 o'clock because he couldn't handle it!!!"
"Bland lasagne, they cant even get pizzas right."
"Absolutely horrendous food hightown burgers x3 where still raw sent them back."
Ambiance and Location
Pros:
"It has a good size beer garden all with various size tables and a gazebo."
"Great place, beautiful gardens at the rear and a great menu."
"Really friendly pub, brilliant beer garden."
"Great pub and restaurant, really spacious."
"Lovely large beer garden and safe play area. Ample parking."
"Brilliant! The refurbishment has been one of the best I've seen."
"Excellent village pub close to shoreline with walk paths and sand dunes and a small boating area."
Cons:
"The Hightown also lacks atmosphere and cosiness."
"The bar is quite dated and the outdoor seating looks like a damping ground- a collection of old chairs and tables."
"Back room was dark and would benefit from small flowers on table to brighten it up."
"Just a shame there isn't anything for the children anymore."
"The whole experience was very unwelcoming, we both felt like an inconvenience to all the staff."
"We sat at our table for over 10 minutes without even an acknowledgement from the staff - the pub was not busy."
"The seating area and garden looked beautiful."
Value for Money
Pros:
"Cheap food options with small portions of classics such as egg chips and ham for £1.99."
"No problem with meal, nice scampi and ok steak. Good place to go with kids, eat for £1!! Worth a visit."
"They had gluten free options and they took it seriously!"
"Excellent food and service at a great price."
"Absolutely brilliant. Newly refurbished place is stunning, clean, great ales on tap, great value food."
"Good food - my Steak was perfect and their Chips were the best."
"Great little gastro pub, friendly staff and food was excellent, we loved the Tomahawk steak 😋."
Cons:
"Shockingly overpriced for what it is. Dry chicken, small glasses, cold onion rings, terrible service (waiting times mostly)."
"Lovely restaurant with delightful outside area however the side of chips and onion rings are extortionately priced at £3.95 each - frozen chips were vile, tasteless and dry and the onion rings full of grease and fat."
"The vegan pizza wasn't available so my friend only had choice of a salad."
"Shockingly overpriced for what it is."
"Decent location, located next to train station in the heart of the small Hightown community with a pleasant garden at the rear. However, food is substandard, not worth the money."
"Sunday lunch really overpriced more like a school dinner."
"The quality of the meals were very poor especially the fish and chips."