Roy Tolley Colchester Reviews Summary

Customer Service

Pros:

• "I have always had exceptional customer service here."
• "Brilliant service from start to collection."
• "Fantastic customer service. Kenny took time to understand my needs for my next car."
• "Friendly and helpful sales staff, who gave good advice about which cars would be right for me."
• "Steve at Roy Tolley Colchester was extremely helpful in sorting the car I wanted at the price I wanted to pay."
• "Having gone here to buy a used Peugeot I couldn't have asked for better service."
• "Absolute joke of a business a man called Kenny very arrogant and a complete scammer."
• "Complete time wasters, couldn’t have given less of a toss if they’d tried."

Staff Professionalism

Pros:

• "Matt Head is so professional, he listens to your needs, is so knowledgeable."
• "Andrew Frost has kept us up to date through the whole process and fantastic on the day."
• "Adrian and Darren were absolute stars! Never known two car salesman with so much integrity and patience."
• "Steve Todd my customer sales agent who went through the car buying process with myself is a very genuine gentleman."
• "Steve's customer service skills were relaxed, professional and friendly."
• "My mum has been a loyal customer of Roy Tolley for over 14 years, purchasing brand new cars each time she has bought one."

Cons:

• "Tried to charge me 25 pounds to let me know when the last service was done on my vehicle."
• "They done rocker cover gasket on my corsa may last year didn't last the year and when my misses took it back he said it's old oil."

Communication & Updates

Pros:

• "I've always been kept in the loop, never felt over-sold to, and always felt looked after."
• "He fully explained the wait time and promised to keep me informed."
• "Even through the global delays they've been so on top of everything, keeping me in the loop."
• "I was able to test drive, see the service history, learn about the car's previous use, and discuss all options for warranty and add-ons."
• "Every email or phone call was returned promptly."

Cons:

• "Sent van in via leasing company, for door stays that weren't even fitted at point of manufacturing."
• "Peugeot 207 CA57 DVM. had the cambelt changed today. received a phone call around 16:45 saying 'car is being washed.. be ready after 5'.. got to dealership.. ' we didn't wash or vac the car.. cleaner never had time'."

Overall Experience & Satisfaction

Pros:

• "We bought a Peugeot 2008 from here in April. Very pleased with the experience from start to finish."
• "Fantastic experience with Steve Todd at Roy Tolley Colchester."
• "Just collected my new MG ZS EV!! Such a smooth and easy process."
• "Superb service. A friendly, professional experience."
• "I highly recommend Roy tolloy, I use them for all servicing, mot and repairs on my citroen."
• "Roy Tolley is a great place to buy your car."

Cons:

• "Changed the tyres on my car, noticed a noise coming from one of the wheels since the tyre change, wanted to charge me to investigate the problem."
• "It should be zero after how they just treated my mum. Rude customer service. Disgusting behaviour."