Lidl Reviews Summary

Car Park

Pros:

• "Spacious car park, 2 hours free parking."
• "Car parking inside building and outside escalation and lifts to 1st floor layout to all foods and other items of good display self service tills and staff very happy at other tills hence 5 stars."
• "One of the nicest Lidl stores I have shopped in, with a large underground car park which has a lift and an escalator that can take trolleys and push chairs."
• "Good covered car park."
• "There is also plenty of space for parking including disabled bays."
• "Decent amount of parking available."
• "A large parking. Easy access."

Cons:

• "Make sure to ask the till operator to validate your car reg otherwise you will receive a parking ticket from their car park."
• "But they have controlled parking signs all over the car park, but no way to validate your parking."
• "Be careful how long you park because you will get a charge in the post a couple of weeks later if it's over 90 minutes."
• "Received a parking ticket after I left my car to charge 2 hours and 10 minutes at their pod point."
• "Parking is free as long as you scan your receipt and input your registration into an electronic panel on your way out."
• "Try to avoid Lidl at Welling...long queues at the parking, store nearly empty from customers but security guards let barely anyone in."
• "The parking has been improved, there was nothing not to like."

Staff and Service

Pros:

• "Polite and friendly stuff, very good prices."
• "Love coming to this shop as the staff and the Security guard are very friendly, the shop is always clean and tidy whenever I come in."
• "Staff are competent and although I haven't had much interaction with them appear friendly."
• "The staff are polite and helpful."
• "Both staff and customers were very friendly and helpful."
• "The staff are generally friendly, professional and helpful."
• "Friendly and helpful staffs."

Cons:

• "Staff need more training as not always helpful and very grumpy especially at the till."
• "The staff here are not anywhere near as helpful or friendly."
• "Not very well stocked as they never seem to have enough staff to cope with and what really lets the shop down is having a security guy outside that supposedly manages the queue and looks just as bored as a pic on the wall."
• "Absolutely disgusting shop.never any staff same at the bexletheath store."
• "She was very rude she started shouting at me grabbed my items out of the basket in a very aggressive manner."
• "Very disorganized and impolite staff."
• "The cashiers need to show a little bit of respect to the customers while they pack shopping away and not push our shopping on top of each other so it is all squashed."

Store Layout and Cleanliness

Pros:

• "Bright and airy."
• "Nice clean shop with wide aisles."
• "The store is spacious and well laid out, it also has public toilets the were also very clean."
• "I was pleasantly surprised when I entered this store which is a floor above street level. It was bright, clean and very well laid out."
• "Clean and tidy."
• "Very neat and clean."
• "Nice, new, spacious shop and car park building."

Cons:

• "What happened to the Manager of this shop? Is he on a long holiday? Lidl in Welling looks atrocious."
• "The welling branch is terrible.. I know 3 staff members who work hard to stack shelfs and get customers threw the tills. But the shelfs are empty and the que is massive."
• "Place always slightly messy and hardly ever a till open and the self scan always busy."
• "Maybe it was the time of day we went but it looked like a jumble sale everywhere!"
• "Went in there today and they had no fruit very little vegetables, virtually no meat and no milk at all completely ridiculous especially for a supermarket."
• "Stock can diminish and not be replaced late in the day though."
• "For such a big building the store is tiny."

Checkout and Payment

Pros:

• "Self service counters are usually quicker if you only have a basket."
• "We did not have to wait long at the till as another was opened to deal with the growing queue."
• "A bit of a queue to start with, but well managed and went quick."
• "Great customer service at the till and que management."
• "Self service staff have always been very helpful."
• "Very happy shopping here. Lots of great quality food at very reasonable prices."
• "Very nice, so much on offer food fresh too, displayed good, checkout lady nice too chatted too, everywhere looked clean, fresh and well cared for, staff smiley as well as helpful."

Cons:

• "...good place for weekly shopping - though if you use cash, it may be a good idea to avoid the self-service tills."
• "The only drawback is their seeming lack of desire to ever open more than one checkout aisle, despite having 4 or 5."
• "Self-service checkouts 2 out of 5 are always broken, nobody on till support and means a 10-15 minute wait to pay for goods."
• "Never enough tills open for the amount of customers in there."
• "The waiting time is annoying, most tills are usually closed, forcing customers to use self service."
• "The only star off is the queue for the tills. 9 tills and usual only 1 open."
• "From 5 self service tills just 1 is open to cash. The other 4 just card."