Asda Greenhithe Superstore Reviews Summary

Customer Service

Pros:

• "Most Self-Checkouts are always open, many manual checkouts and staff working on them people are very kind and always want to help you."
• "The staff are also helpful and friendly."
• "Staff are always polite and helpful."
• "Customer service is good, staff are willing to help and the environment was cleaned."
• "ASDA staffs are kind."
• "Customer facing staff are friendly."
• "Always helpful and shelves well stacked. Staff readily available to help."

Cons:

• "Very rude staff at the self scan, only one employee on the self scan checkouts for over 20 terminals."
• "Waited on bakery for 20 minutes for service. A manager noticed, made eye contact and just walked away."
• "The customer service team are unfriendly, angry and unpleasant (especially to groups of people)."
• "Some staff are happy to help but the majority of them are miserable."
• "The staff could not care less either....moody, lazy lot here clearly."
• "Staff are hideous they are rude unapproachable and if you DARE ENTER WITH ANOTHER SHOPPING BAG they have the audacity to accuse you of stealing."
• "Shelves are empty and the staff rude and unhelpful."

Store Layout & Accessibility

Pros:

• "It is wheel chair accessible."
• "Very conveniently located hyper market."
• "This store has stood the test of time, usual asda stock. Two levels serviced by escalator or lift for disabled."
• "Enough of parking space including disable and family with child bays."
• "Very conveniently located hyper market in the vicinity of Greenhithe."

Cons:

• "Your store is allowing a huge amount of traffic at the back of the store, parking all over the pavements and double yellow lines."
• "Telling the Elderly and disable to joint the back of the que when it comes accessing the store."
• "The aisles are cluttered."
• "The aisles were filthy and cluttered with empty boxes and plastic ties."
• "I'll give it 3 stars for the inconvenience created by the fact that it is split on two floors."

Product Availability & Pricing

Pros:

• "It has a wide range of products from which you can choice."
• "Asia Greenhithe is a large store with a large range of products."
• "Shelf are mostly always stocked."
• "Good selection of products at affordable prices and the produce is always fresh and most times stays fresh past the “best by” date."
• "Majority of the groceries are always available."
• "Great supermarket, always well stocked with plenty of choice."
• "Always a few pennies cheaper than the major players."

Cons:

• "Hardly anything on the shelves, couldn't get a full shop."
• "The shelves are always empty."
• "There are so many shelves empty, so half of what I go for is out of stock or there is very limited choice."
• "Massive gaps on shelves, product availability very low."
• "Whenever we go there some of the shelves are empty."
• "So many of the shelves are empty...whether it's stock unavailability or just the fact they don't stock overnight I don't know but it's a shambles."
• "Such a big store n a lot of roll over offers which were not present at d other stores."

Facilities & Services

Pros:

• "Big shopping place. It also has a pharmacy."
• "A great Asda store. On site pharmacy, cafe, subway, photo shop and timpsons."
• "Plenty of parking, Petrol station, Chemist, Opticians, a cafe and Timpson."
• "Everything I need under one roof, from petrol, to clothing, café, in store bakery, home and even paint plus your grocery shopping."
• "Nice coffee shop and restrooms and garage With good prices."

Cons:

• "Appalling click and collect service."
• "The toliets in this place are beyond grimm."
• "The cafe however is dire, think of school meals, but WORSE."
• "Let down slightly by the rather run down cafe/subway."
• "Don’t use the toilets. My senses were over loaded and traumatised."
• "The toilets in the cafe were locked an hour before the store closed."