Sainsbury's Reviews Summary

Category: Supermarket Sutton Coldfield

Address: 30 Mere Green Rd, The Royal Town of Sutton Coldfield, Birmingham, Sutton Coldfield B75 5BT, United Kingdom

Phone: +441213233213

Rating: 4.1
based on 138 reviews.

Store Layout and Facilities

Pros:

  • "Uncluttered wide aisles, comfortable shopping experience."
  • "Its a big store mainly focused on food with some clothes homewares plants etc and has an Argus, photo booth, sushi counter, fresh bakery."
  • "Well set out store with 2x self checkout areas as well a scan as you shop section and about 20 tills."
  • "This Sainsbury's is a large supermarket with Facilities, Also with Bakery and Sweet's areas. With friendly staff too."
  • "Very good Sainsbury's it also has an Argos inside which is even more useful..... there is parking the food selection is very good there's also fresh food."
  • "It also has an in-store Argos concession where you can pick up click and collect items from the likes of eBay as well as Argos orders."
  • "This is a fantastic Sainsbury store since they had a major refurbishment not so long ago is in a perfect location superb fresh section and lovely bakery and meat counter."

Cons:

  • "The toilets stink, it burned away my nose hairs."
  • "Car park could be made more pedestrian friendly, imo."
  • "Very dirty store. Nothing in the same place, for example different brands of chickpeas are located in different isles so you can’t figure out which is better value."
  • "They have moved everything around so it’s impossible to find items, and their own staff don’t know where things are stocked now."
  • "I find the pattern of allocation of goods not very functional."
  • "This used to be a really nice store, haven't been for a few months and what a change, the place was empty!, empty of customers/staff and product, grubby and unkempt - can only conclude either closing down or there's been a change in management - won't be going back any time soon."
  • "What has happened to this place. I moved away 5 years ago, the store was clean, fully stocked and well-staffed. Now it looks like a back street store in Cuba.... Such a shame."

Customer Service

Pros:

  • "Staff are friendly, despite the security who is intimidating at times."
  • "The staff are always friendly and helpful."
  • "Staff extremely helpful and professional."
  • "The staff are friendly and helpful."
  • "Staff friendly and helpful, easily accessible entrance and disabled parking spaces."
  • "The staff are lovely, friendly and approachable."
  • "Had a lovely lady help me find some items on health and beauty."

Cons:

  • "Unfortunately had a bad experience today."
  • "Shocking service for the second time !! Ordered food for a party due to pick up morning of party 20 items had previously gone into the mere green store to check items would be here as had ordered previously and items didn’t come in was assured all ok... For the second time Sainsbury’s failed to deliver everyone blaming someone else extremely disappointed with service and will never use again for entertainment food as they are unable to provide what they advertise and now still waiting for refund !!"
  • "Glitch in the card machine of WiFi."
  • "Extremely bad service today at travel money department."
  • "Went for the sushi bar. Was stood at the bar looking at various sushi. Completely ignored by person on counter."
  • "Very poorly treated at self service check out just now."
  • "Argos staff need more training in terms of dealing with customers face to face."

Parking and Accessibility

Pros:

  • "It has a very large car park."
  • "Free parking for 3 hours."
  • "Normally there is free parking."
  • "Convenient parking area (I doubt you won't find a parking space for your car)."
  • "Plenty of disabled and parent and toddler parking with the first 3 hours free."
  • "The car park is very busy most of the time and has just been resurfaced with better markings and a little more space between cars."
  • "Large, well laid out free car park."

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