ODEON Dudley Reviews Summary

Seating

Pros:

• "The new Premier seats are GREAT! electric recline relax are great and COMFY."
• "Recliner seats are a bit pricey but are worth it."
• "very comfy premium seats"
• "Newer seats make for more comfortable view and for extra the premium seats are full reclining with individual tables."
• "Seats were comfy and spacious."
• "The VIP seats are very comfortable, well worth the extra £3 pp."
• "The newly refurbished screens 4, 5, 6 and 7 are ultra comfortable and I love the VIP seats in there which recline and have footrest that come out."

Cons:

• "The seats were very uncomfortable and we both kept fidgeting throughout the film."
• "Chairs are stiff as hell"
• "The seats in screen 10 are starting to fall into disrepair, needs some upholstery and they not really comfey for feature length movies."
• "Seat B10 in screen 10 is broken."
• "First time going here. We booked the premiere seats and they was probably the most uncomfortable seats we've had in a cinema."
• "Seats where uncomfortable and aged."
• "The seats were really uncomfortable and not that good actually."

Staff and Service

Pros:

• "The staff who where there this afternoon where very nice and friendly and helpful 😀."
• "Staff are always very helpful and friendly, quickly sorting issues if they do arise"
• "The usherette who met us was lovely and very helpful"
• "Staff were friendly and helpful too."
• "Staff friendly and helpful."
• "The staff have all always been very friendly"
• "Staff were lovely very helpful and friendly"

Cons:

• "This operational inefficiency and lack of responsiveness to customer needs left a disappointing impression."
• "The staff are so rude now, not all of course one bloke we saw was doing the job of 4 men while four other staff just stood there laughing a joking while we waited for 10 minutes to be served."
• "The manager who was working on the tills today is an absolute jobs worth, more focused on making money than going the extra mile."
• "I Was Treated Very Poor, I showed my Certifcate of Date and Birth that I am the age of the certain Film, The Site Manager 'Allan' Treated me and My Mate with disrespect don't advise anybody to go I would rather go Cineworld honestly."
• "Absolute awful staff we brought to go into a film and say we needed I’d which we showed them and they yes then 10 minutes they pulled us out screaming in our faces spitting on us."
• "Customer service. What customer service. 7 staff in the main entrance 5 of which huddled in a corner talking."
• "Way too many staff, half of which were just standing around with vacant expressions on their faces"

Facilities and Cleanliness

Pros:

• "Great local cinema with 10 screens and lots of choice of films."
• "The cinema itself is very nice. Plenty of screens (some with the VIP seating also.)"
• "Cinema was clean, and had a fresh smell to it."
• "The facilities are clean, with real soap liquid in the dispensers - not that foam nonsense."
• "Auditorium itself was very clean with ample seating & plenty of legroom"
• "The overall floors are quite clean even in the screens themselves."
• "Clean toilets."

Cons:

• "The hand dryers were not working."
• "Ladies toilets often unpleasant: broken locks, messy, running out of toilet paper and unclean."
• "Needs a refurbish in ladies toilets."
• "toilets were not. Half of them had no locks and definitely needed a good clean"
• "Dated and the ladies toilets are disgusting...smell awful and look like they haven't been cleaned or replenished for months."
• "it is starting to show signs of age, with threadbare carpets and dirty screens where dirty marks are clearly visible"
• "This place is a stink pit, the seats in screen 9 are absolutely filthy dirty and it reeks to high heaven."

Pricing

Pros:

• "Abit pricey but cheaper then some cinemas."
• "Come here quite regularly since joining Odeon Limitless which at £12.99 is a bargain"
• "The screen prices are very good value compared to most other places we've been to."
• "Great place to watch cinema films. Luckily Vodaphone sends me vouchers every 2 wks."
• "Made use of my Defence Discount Card which gave me more than 50% off my ticket"
• "We love the Silver Screen here on Tuesdays and Thursdays as it's exceptionally good value at £3 per person over 55 and this includes a tea or coffee and biscuits."
• "Worth purchasing the monthly card for 14.99 then pay a few pound upgrade for recliner."

Cons:

• "OMG I couldn't believe they're charging £16 yes, SIXTEEN POUNDS to see a film"
• "The prices are appalling 11. 50 for an adult 9.00 for a child you can get the dvd for a tenner when it comes out."
• "without the code it would have been virtually £20 EACH!"
• "Horrendous. You're charged extra for 'luxury' seats which are basically in the normal cinema seat position while the normal seats are right at the front and aren't sloped so I'm looking at the back of some guy's head."
• "The food and drink is ridiculously overpriced. A regular hotdog is £5.50."
• "Sooo expensive to buy snacks and drinks."
• "£14.75 for an adult ticket and £11.75 for a child. Seems extortionate to me."