Bristol Street Motors Ford Bromley Reviews Summary

Customer Service

Pros:

• "The team were really helpful and ensure we had the opportunity to explore all of the relevant options."
• "I’m so happy I’ve used this branch for years and always had great service but this time it’s been exceptional."
• "Everyone at Bristol Street Motors Bromley was fantastic, the customer service was outstanding from every member of staff."
• "Courtney from the customer service team is a star and gave excellent customer service the entire time."
• "I will definitely use their service for future car services."
• "I would have no hesitation in using Bristol Street Bromley again, thank you so much guys."
• "I received Excellent customer service from John and Georgia from the second I started my journey with this dealership."

Cons:

• "Moral of the story, their main focus in store is to make sales, anything garage related is a complete pain to deal with and they have no customer service skills what so ever."
• "Been using this place since 2015 and honestly can't wait to get rid of my ford so I don't go near another ford garage again."
• "Staff not that friendly had to keep chasing up ref my car to see what was happening took 2 hrs to sort told would be an hour."
• "After months of waiting due to (more important jobs in the garage), no one updated me and I had to keep chasing for updates over email and calls."
• "Service book lost - no one taking responsibility."
• "Waited a long time to test drive 2 vehicles."
• "Lies Over lies, know one ever get back to my calls, or messages I had to keep going after them."

Sales Experience

Pros:

• "The experience at Bristol Street Motors Ford Bromley was fantastic because the salesperson was very patient, knowledgeable and very friendly."
• "Georgia the salesperson was brilliant guided us through during the last 4-5 days on the ideal car and was very helpful right the way through."
• "We were delighted to have Georgia as our Sales Advisor."
• "Really lovely service by Ilektra. I would highly recommend them to anyone with confidence."
• "I am very happy with their attentiveness and in guiding me to make the best decision for myself regarding my car purchase!"
• "They did a fantastic job fixing it and gave me a detailed report about the car's health check."
• "You may walk in anxious but thank God because you will always leave with peace and a smile."

Cons:

• "Bought a car with 72 hour delivery. Took 3 weeks to deliver. Told lie after lie. Then delivered to wrong address With many faults."
• "ABSOLUTE CRIMINALS"
• "Spitting feathers! Appalling service for a long time Bristol Street customer."
• "The salesperson hardly spent any time with me."
• "It felt like they were being dishonest and trying to rip me off."
• "The main problem I have with this place is the way they tried to scam me."
• "Orderd my motorbility car from Ford at bromley was dealing with Carrie Ann don't have this woman do anything for you she is completely useless."

Vehicle Service and Repair

Pros:

• "The service was carried out in a timely manner."
• "Excellent warranty work completed."
• "Service was excellent from start to finish."
• "They carried out the work required efficiently and identified obvious things that needed urgent attention in the free health check."
• "Been using this garage for years, they've always done their best to assist and been very helpful."
• "I have been having my MOT and car service done by Ford, Bromley for the past 3 years. Overall, the customer service is quite good."
• "They sourced my perfect car from another branch in Sunderland, arranged the finance, brought the car down to Bromley."

Cons:

• "Booked a while you wait service and 2 hours after the scheduled car service time it had not even been started."
• "I have received some of the worst customer service I have ever from Bromley Bristol street motors."
• "During MOT had a few failure points... I can only think that this was the result of incompetence or simply taking advantage of a customer for profit."
• "Colleagues (Sabrina in particular) wouldn't update me about what was happening with my vehicle even though they had my car for 4 days, no complementary cleaning literally splashed water on my car when I arrived."
• "Took my car in for a service and repair, which was one of the most horrible experiences ever."
• "Have had my car serviced and MOT'd with them for a good few years now and the service has been good. This years one not so good as i never received the video for my cars health check."
• "Car then spent 8 weeks being repaired."