Royal Mahal Norbury Reviews Summary

Service

Pros:

• "Service was excellent and pleasant. Staff were very accommodating to our needs."
• "The staff is very friendly and they also had the courtesy of inviting me to dessert."
• "The staff members were incredibly friendly, knowledgeable, and attentive."
• "His professionalism and genuine enthusiasm for his work were truly commendable."
• "Excellent atmosphere. Overall, this was an ideal dining experience."
• "Abbas and the team were really nice. The food was amazing and the customer service was even better."
• "We were served by Abas who was very welcoming and friendly. Will definitely come here again."
• "All the staff were extremely helpful and nice."
• "Service was 5* and the hygiene was on point."
• "The service was fantastic & the food was so delicious 😋."
• "The food and service here was exceptional!"
• "The service was excellent and they really looked after us."
• "Very friendly nice clean place staff are very polite helpful."
• "Excellent service - Jamshed was our waiter - and he was very welcoming in fact all the staff were very friendly."

Cons:

• "The staff were very rude and had lots of attitude. They sat us, a group of 6, on a tiny table with barely any room."
• "They tried to charge us for drinks that never arrived and only corrected it when we pointed it out."
• "The service was poor. My Mother ordered a starter and a Tandoori King Prawn as a main."
• "We had to wait for extra tissues and straws. Ordered lamb biryani which was a bit dry."
• "Service was so slow, they forgot all of our order. Not enough staff to deal with the busy evening rush."
• "Never again! Service was so slow, they forgot all of our order."

Food

Pros:

• "Food was lovely. We got a few dishes. The lamb was nice and tender, the chicken was nicely cooked, and the naan were nice and soft."
• "The food is exquisite and the mint and mango mojito has a special flavor."
• "The food at Royal Mahal is fantastic. If you’re looking for authentic Pakistani cuisine, this is the place for you."
• "The flavours complimented each other well. One of the best lunches I’ve had."
• "The food was delicious and authentic."
• "The food was absolutely delicious and service from Mehal was fantastic."
• "Wonderful experience would highly recommend. Food, service, atmosphere was excellent, unique style dishes never seen elsewhere."
• "Food was served hot and tasted lovely."
• "The food was great, tasty and fresh."
• "The food quality is very bad because we bought the grilled chicken, which was very old and was smelly and uncooked."
• "The food was absolutely delicious, staff were friendly and the atmosphere was just so wonderful."
• "The food is bursting with flavour and highly authentic."
• "The food was very delicious 😋. The customer service was extremely fast and good."
• "Really nice food, helpful and polite staff and ‘Boss’!…."
• "Really Good ! Here's something else you can say instead of delicious, KHABAR KHAN Make lamb Karahi very Yummy."
• "Excellent food Today we eat lamb karahi mouth watering kebabs best service clean and tidy seating Area."

Cons:

• "It was a fairly good first experience food was tasty but some parts were dry like chicken in biriyani probably because it’s boneless."
• "The food was OK, but I was charged twice. Went back to the restaurant to show to the staff and manager that they charged me twice."
• "The food was much too spicy. We are an Asian family who are used to eating very hot."
• "The food is somewhat rich and definitely spicy. I love spicy food so it's great for me."
• "I purchased a kebab roll which was served on a raw naan. The kebab itself was also uncooked and pink inside."
• "Ordered takeaway. All the food was cold. Seekh kebabs were chewy and undercooked."
• "Not a good experience here. Got some food for takeaway Haleem (which was god knows how old) and chicken biryani which was simply a disgrace!!!"
• "Stay away. 0 CS and professionalism. Again visited today Sunday 26.06.2022 and being positive person wanted to second chance, and really very disgusting staff specially one manager, food was not cooked well and when said it’s not cooked and BBQ not well done, he said it’s like this."

Ambiance

Pros:

• "The place is really cozy and beautiful."
• "A Beautiful establishment."
• "The restaurant was spacious and well decorated."
• "The restaurant is polished and neat."
• "This place looks so elegant, the staff are really kind and welcoming."
• "New decor, nice open plan restaurant, friendly staff."
• "The restaurant decor and atmosphere was very nice."
• "Ambiance was absolutely Amazing Beautiful place and Yummy food with very welcoming STAFF."
• "Beautifully laid out, modern contemporary. Not over done."

Cons:

• "When we visited late afternoon it was a cold wet day and the restaurant was equally cold."
• "The actual atmosphere of the restaurant is lacking and has a lot to be desired for. Think they should play some music or something it’s just awkward."