John Lewis & Partners Reviews Summary

Customer Service

Pros:

• "She was really helpful and friendly and enhanced our visit to the store."
• "Very impressed with the service I received at John Lewis Leeds."
• "Staff are helpful and friendly."
• "Melissa in customer service was so helpful and friendly, she helped me locate the items I wanted and arranged for them to be sent to me."
• "Visited here to pass some time before my appointment in Leeds and ended up with various bits and pieces. Same great level of service as expected by John Lewis as I have received in my local branch in Newcastle."
• "All the store staff that I dealt with were really nice and helpful and dropped what they were doing as soon as they saw I needed them which isn’t always the case."
• "The assistant at the till was great."

Cons:

• "I am not happy at all with the very poor service received on a mobile phone."
• "Went for customer service for a watch with a lifetime warranty, staff on the helpdesk were very rude and they were management."
• "Extremely unhelpful in terms of a sale purchase of a large mirror."
• "AVOID John Lewis. disgusting customer service."
• "Their customer services could not tell me what the issue was, leaving me no alternative but to place order with currys!!"
• "Very disappointing. Poor quality staff in all departments."
• "Contacted JL customer services, the first advisor she spoke to couldn’t understand her, and she wasn’t listening either."

Product Range & Availability

Pros:

• "A great department store that sells pretty much everything you could need."
• "Had a great morning shopping for all my white goods from John Lewis."
• "Altogether it's a great store. They have lots of sale items in store too."
• "Great store - absolutely huge with lots to choose from!"
• "An excellent array of products - a real department store and this is something Leeds has lacked for a number of years."
• "One of the biggest John Lewis stores and has bigger ranges in-store than most e.g. furniture."
• "A fantastic department store with a wide variety of products."

Cons:

• "However, there isn't a mens sport department for some reason, one of the main reasons I went there."
• "And the range of Lego they had was awful."
• "The items we bought also have misleading information on - the box says one thing and the instruction manual says another!"
• "Recently bought all my Christmas Decorations from JL, after spending an obscene amount on Baubles and other festive treats it was to my horror that I will have to add the string to each Bauble myself?"
• "Tiny sports section. I wanted a pair of Asics trainers. No staff around."
• "The clothing on the racks was messy unkempt and not in an organised Age Range."
• "This john lewis has 5 floors of everything including household items to beauty products."

Store Experience

Pros:

• "Great, if a little expensive, parking but always a joy to wander around the store taking in the various levels of treats and temptation."
• "Love all the shops that are in the mall too."
• "The store is a spectacle."
• "A beautiful, bright and clean store, lots of big reductions in the January sales, and happy to price match others."
• "The store is huge and has plenty of room it’s not just packed with things you can move round easily."
• "Great location right in the city centre and parking was great too."
• "This new John Lewis store is great. I parked in the Victoria Gate and walked straight in, so it was very convenient."

Cons:

• "The store however is dirty which is disappointing."
• "John Lewis isn’t the shopping experience it was and they wonder why they have lost over £250million."
• "Feeling a bit let down about my visit to John Lewis Leeds yesterday. I was with my 3-year-old son and headed to the disabled toilet, but someone with disabilities snapped that it's only for them."
• "Layout and store, light, bright and airy however not very easy to move around and useless if you're a wheelchair user with some aisles barely wide enough to get 2 adults in let alone a wheelchair!"
• "The only negative aspect of such a place is that it's constantly busy so you won't really ever find a nice quiet day to just browse in peace & quiet."
• "They need to put more toilets in though. Had trouble finding them."
• "My only down side to John Lewis is not clearly marked for exits."