John Lewis & Partners Reviews Summary

Customer Service

Pros:

• "As always with John Lewis stores, staff are helpful and friendly and go the extra mile to ensure you are satisfied and get what you were looking for."
• "Fabulous shop. Staff always polite and know the product, and any little issues are resolved without drama."
• "The customer service is second to none and their delivery service is top notch."
• "Was served by Josh on men's wear and Ben in shoe department. Both very attentive and gave wonderful service."
• "We visited 8th May 2021. My son was looking for aftershave. We had my 5 year old granddaughter with us and the staff were just lovely."
• "The staff couldn’t have been more welcoming and helpful."
• "The staff are super friendly... 5 stars for the customer service!"

Cons:

• "I received poor service in the electricals dept today."
• "each idiot had a different answer for me - as they sent me round in circles and I had to call 4 times."
• "Dreadful customer service. Handed in a broken phone I had bought from them to be fixed."
• "I was greeted by a rather rude woman who said that I was in the wrong place and I should try somewhere else."
• "A subsequent complaint only met with further avoidance of the issue."
• "Service on your cafe is poor. No organisation with staff standing around gazing into space."
• "Absolutely shocking service. Looking for a bed mattress and no one came near us while we were looking."

Product Availability and Stock

Pros:

• "We ordered a bed and mattress and they duly arrived on the agreed day and time."
• "This place is just lovely and has a great selection of electronics."
• "Massive department store over five floors. Lots of products to choose from."
• "Wonderful place to shop. You will marvel at the beauty products, the sparkling jewellery, the huge selection branded bags, clothes, furniture, and tech products."
• "Wide selection of TVs and other technology items, clothing, household items, kitchen equipment and appliances and more."
• "Very wide range of products including home furnishings and a well-stocked haberdashery section."
• "Love to browse the technology section."

Cons:

• "We were terribly disappointed by their Cambridge store. It was low on stock and sizing."
• "Men's shoes were a little under stocked."
• "Unfortunately it's quite hard to get my size in the department store. Had to order online most of the time."
• "No idea what’s going on with John Lewis, the haberdashery department has shrunk so much you could almost miss it."
• "Their range of printers is now a lot smaller than previously seen."
• "Went in to haberdashery dept. Hoping to get a dress pattern. Only choice between simplicity or vogue."
• "The choice in the store was poor and did not have the sizes I needed."

Cleanliness and Store Presentation

Pros:

• "Lovely store. Very clean and tidy."
• "Well organized store over several floors."
• "The whole shop is wheel chair accessible and all the railings are far enough apart to get a good sized pushchair through."
• "It's a very clean tidy department store and I would recommend popping in."
• "It's rather pleasant all around with nice decor and arrangements."
• "Parents room that actually doesn't smell of poo, has comfy chairs and nice lighting."
• "The layout of the store is very good, easy to find what you need!"

Cons:

• "Not very clean and horrible decaffeinated tea."
• "Coffee shop is disgusting!!!"
• "Visited today (2nd August 2016) to buy a bed, the department was a shambles."
• "The café is always overcrowded and quite noisy which is a shame really."
• "Service on your cafe is poor. No organisation with staff standing around gazing into space."
• "All hand sanitisers were empty, NOT ACCEPTABLE AT ALL. Also the floor levels do not correspond with the lifts."
• "However the isles do get a little tight in areas making it difficult in a wheelchair."

Online and Phone Service

Pros:

• "The after sales is great and they match any sensible price."
• "Glad that John Lewis' online delivery service is very reliable. Always deliver within a short period of time. No delays."
• "I ordered a next day pick up in store delivery with John Lewis. When I ordered the item I was assured via email I could pick it up from the store the next day."

Cons:

• "The telephone number on your website for the Cambridge store does not take you to the Cambridge store but ends up at some central location."
• "I ordered a £1500 phone and waited over a week only to be told that it was lost on delivery."
• "On the Google Maps web site says it's open on Saturday at 8am but when got there definitely Not see photo, they need to update their times on the Google Maps website."
• "Only John Lewis can take an order and payment on the phone, send an email confirmation and then on the day I was expecting my washing machine say that it's out of stock."
• "Spooky, I made a click and collect order and went to pick it up today (Sunday) and, although the store opens at 10:30 on Sunday, you can't have anything you have already paid for until 11:00."
• "Been on the phone from almost 1 hour with John Lewis & Partners so annoyed the way they treat clients."
• "Appalling phone customer service, completely unhelpful and not showing any understanding of the issues raised."