John Lewis & Partners Reviews Summary

Christmas Decorations

Pros:

• "Visited JL and the Christmas decorations are out on the shopping floor."
• "The trees all beautifully decorated in various themes to cater to the taste of most shoppers."

Cons:

• -

Location and Accessibility

Pros:

• "The location is very good."

Cons:

• -

Cafe Experience

Pros:

• "Even though I enjoy the cakes and food."
• "My tea and cakes were amazing and Hannah was extremely helpful."
• "Had a tea and carrot cake in the cafe on the top floor. The carrot cake was delicious."
• "The quiche was delicious as was my husbands steak and ale pie and the mash was so creamy."

Cons:

• "The tables are always full of empty plates and cups etc."
• "There is not enough staff as usual."
• "Cafe on the 1st floor does not match up to John Lewis usual standards."
• "Very little choice of sandwiches, no milk for hot drinks had to ask for some which took ages."

Staff and Customer Service

Pros:

• "The staff are very friendly and helpful."
• "I found my product easily thanks to a helpful gentleman by the escalators."
• "I've had the pleasure of visiting the Westgate store multiple times... excellent customer service from a member of the tech support team named George."
• "Had great customer service from Cecily in John Lewis Oxford."

Cons:

• "0/5 stars for the staff that was working today at the baby department in Westgate."
• "All I got was 'it’s full price, sorry'."
• "Very bad service from the 'duty manager' called Adam at the Oxford store today."
• "Attended today for a long-standing appointment to get advice about prams... The service was worse than useless."

Product Selection and Quality

Pros:

• "John Lewis and Partners in Westgate has a massive collection of almost everything for home."
• "Spread over three floors... Furniture, electronic items, crockery, cutlery, bed, clothes, luxury items, gift items, board games and what not..."

Cons:

• "Disappointed the baby department is not great no swaddle blankets, no cribs blankets very little choice in basic sleep suits and vests not many hooded baby towels."