The Longwall Beefeater Reviews Summary

Staff and Service

Pros:

• "The staff are usually all very pleasant and helpful."
• "Sam, in particular, was very friendly and accommodating."
• "Staff always happy to help just had a deep clean and back to being 5 star food hygiene."
• "The table staff were, to be fair, very sympathetic and understanding."
• "Service efficient and not too fast, not too slow."
• "Staff were friendly and helpful, prices were decent my desert and the beans that came with my main course we're fantastic."
• "Staffs are friendly and courteous."

Cons:

• "Pub stinks, the staff are about as energetic as a 15-year-old great Dane."
• "The place seems to be pretty disorganised."
• "Managers need to do better in training staff."
• "Service is very slow. Like the wait time for drinks is about 45 minutes."
• "Absolute shambles! Turned up at 11.30am for just a drink before. Business meeting. Was told they were waiting for the manager to arrive with the till."
• "Took an hour and a half for service despite being very quiet and plenty of staff around."
• "No visible management to talk to."

Food Quality

Pros:

• "Food is consistently good."
• "Probably the best food we have ever eaten at a Beefeater."
• "All the food was excellent."
• "Both times food was delicious."
• "The food was hot fresh and tasted good."
• "The food was great service very quick and polite and it was actually fairly clean."
• "Most commented that their food was as ordered, very tasty and appetising."

Cons:

• "When the food finally arrived it was horrible."
• "Visit this restaurant if you're a fan of being sighed at, overpriced drinks and like the uncertainty of not knowing if your food has been spat on."
• "Little atmosphere, drafty seats near the door and main courses are expensive."
• "Last three visits here have been awful. Bills inaccurate, food awful."
• "Food was mediocre."
• "The “succulent” steak (their words not mine) was cold and gristly."
• "All in all it has been an absolutely appalling experience of service, quality of food, and just general dining experience was disgusting."

Ambience and Cleanliness

Pros:

• "It's a really lovely venue that runs exceptionally well when in full and functioning mode."
• "The man behind the bar was polite friendly and got everything bang on with our order."
• "Very nice pub, little bit of a slow start with staff, but our waitress at table was great."
• "The atmosphere is very welcoming and the staff are very friendly."
• "Service was great and the place was nice and clean."
• "The place was clean."
• "It was a very nice clean chain pub."

Cons:

• "Grim atmosphere matches the run down facilities."
• "The bar area is a bit dark and gloomy if you are going for a drink."
• "I felt I was in the middle of McDonalds no ambience at all."
• "The building feels wore down, windows to the terrace-front garden are extremely dirty with cobwebs."
• "It’s dirty. First impressions food and debris on the floor."
• "There seemed to be a musty smell lingering where we had sat."
• "First off walking in and being seated there was mess all around one of the tables which wasn't nice to look at and was left the entire time."