Miller & Carter Chertsey Reviews Summary

Food Quality

Pros:

• "Every single piece of meat was cooked beautifully. The fillet was the most tender steak I have ever had the honour of tasting."
• "The food was delicious and everyone’s meal was cooked to perfection."
• "The food was cooked to a high standard."
• "The food came with high quality, as did the wine selections."
• "The food was delicious, it's been a long time since I have had a meal as good as this."
• "Food was perfectly cooked too."
• "The steak was amazing."

Cons:

• "When the mains arrived sadly my wife's steak was over cooked and therefore a bit dry and almost tough."
• "Being a steakhouse we chose steaks for all four visitors. Unfortunately, two of the steaks were under cooked."
• "Food was mediocre, had to send my sweet potato fries back twice & my husbands fries back once."
• "The steak came rare, maybe even uncooked enough to be blue. The actual steak itself was mildly warm when it arrived on our table."
• "Main issue was poor, extremely fatty meats and cold food apart from chips."
• "All of the food was lukewarm or cold."
• "The food did not live up to expectations, my steak was rare and cold as were the chips soggy chewy onion loaf."

Service

Pros:

• "The staff are exemplary here kind thoughtful and knowledgeable."
• "The excellent customer service from Jubilee... thank you Jubilee for making our visit special."
• "Our server Denise made the the experience a lot more enjoyable, engaging, polite and went the extra mile!"
• "Our waitress Danni was absolutely amazing and I felt so sorry for her."
• "Our server Nelly was very kind and professional with her service."
• "Very welcoming upon arrival. Seated quickly and great service from waiting staff."
• "The staff were really friendly with good knowledge of the menu and generally great service."

Cons:

• "Once it got busy it became slower."
• "The manager didn't bother come over to even have a conversation and see how they could repair this experience!"
• "The service wasn't great though, when we arrived we were told our table wasn't ready."
• "Prices seem to have gone up, the cost of eating here was extraordinary and the food nothing more than okay."
• "Service very slow even though restaurant wasn’t busy."
• "The music was far too loud and the spacing between tables is silly, a poor lady with a push chair really struggled to get through."
• "Service slow with only a handful of customers."

Ambiance and Decor

Pros:

• "The restaurant is well maintained and looks good."
• "Extremely beautiful evening with my family."
• "The tasteful decor set the perfect mood for a delightful evening."
• "The cozy yet elegant ambiance caught my attention."
• "The atmosphere was cozy and inviting."
• "The atmosphere was inviting."
• "Lovely atmosphere."

Cons:

• "The toilets are accessed through a small bar area where the local 'youths' attempted to look intimidating but were more pitiful than scary."
• "Definitely no atmosphere as we were in a little alcove and apart from a table across the aisle from us, there was nothing to look at."
• "The restaurant is humongous, but there were very few diners there when I went, which made the place feel really empty."
• "We were shown to a table that was placed in a thoroughfare against the wall."
• "We requested for a table preferably somewhere near a quiet corner of the venue during the reservation but ended up being assigned one beneath the ceiling loud speaker with very bright spotlights directly to our eyes."
• "The overall vibe of the restaurant was a little lacking."
• "The tables unfortunately remained uncleared for the next 2 hours and it looked like a war zone."

Value

Pros:

• "The menu had a great variety of options, and the prices were very reasonable."
• "The food excellent and extremely good value."
• "It's not cheap of course but it's not too expensive as a treat and still reasonable value as it is an excellent experience."
• "The service was very friendly and professional, the food excellent and extremely good value."
• "They had the dates and steak menu on a Thursday which is 3 courses for £30. Very good deal!"
• "Well prepared, full flavoured steak at competitive prices."
• "Lovely service with epic food, can't fault anything about the night."

Cons:

• "Personally, I believe the food is a little overpriced for what you get."
• "Miller and carter is rubbish and expensive."
• "Absolutely rubbish that someone wants to tell you how you must to dress for go inside just for a lunch or a dinner."
• "Food is good but I would say portions could be slightly bigger for the price."
• "As a retired hotel keeper with a 100 seater restaurant, I believe this to be very poor value."
• "The quality of the steak is below what you would expect for a steakhouse."
• "The food was alright but the kids meals certainly weren't worth the ticket price."