Consulate of Algeria Reviews Summary

Customer Service

Pros:

• "Incredible service from the receptionist to the higher ups, the people there are polite and professional."
• "Staff are incredibly polite and very helpful."
• "Really impressed by their good service! I have been there from Cambridge many times for both visa and passports issues, all of them have been processed very quickly, very nice people as well!"
• "Top class service! The staff were very friendly, courteous and professional."
• "Very professional work especially the Biometric Passport Team, Very helpful."
• "Very friendly and very helpful staff."
• "Am not Algerian but the staff at the visa section are absolutely amazing. Very professional service."

Cons:

• "They don’t know how to talk to customers nicely and don’t ever answer in a professional way."
• "They do not reply to phone calls."
• "The man who spoke to my mother was extremely disrespectful."
• "The man was talking very very rude."
• "Unprofessional, never answer the phone, rude staff, typical Algerian administration."
• "Rude agents with no academic back ground."
• "Absolutely terrible and so unprofessional!"

Facility & Location

Pros:

• "The building is Clean and well maintained with free parking for visitors."
• "Great new venue, easily accessible, nice and clean and most of all very roomy compared to the old one."
• "Fantastic experience I've had today ...convenient location, beautifully designed building very spacious and organised."
• "The new establishment is fantastic."
• "Great new Location. Half way between Heathrow and Central London."
• "Finally I must add very clean and parking spaces available!"
• "The new building is modern with a nice waiting area for visitors."

Cons:

• "The place is overcrowded and badly organised."
• "When you walk into this Consulate, you see dirty rundown walls, filthy carpets and the smell of cigarettes."
• "it's a nightmare to be at this place the building is dirty like a hostel, staff act like they are self employed."
• "Putting a white cross bar on the eyes of a female is not acceptable."

Communication & Responsiveness

Pros:

• "On the phone he answers directly and gives all the necessary information."
• "They also respond to phone calls 3/5 times which is actually great for a Consulate."
• "They answer me . and they advise me . and tell me exactly what i should do ."
• "I have also dealt with staff over the phone and they have answered quickly to my questions."
• "They respond to emails."
• "They do answer the phone, they just take long, they need a receptionist."
• "I like the availability of the consul to be contacted via e-mail, the consulate's website is quite comprehensive covering all the matters relating to their services."

Cons:

• "Is there something wrong with the phones in this consulate?"
• "They don’t answer calls, they don’t answer emails, they don’t answer 'fax'."
• "I spent days calling them, they never picked up the phone, they don't answer emails either."
• "From 2 weeks I try to call them from Ireland but nobody answer I can hear only the nightmare music."
• "They don't answer the phone, they don't answer email even the post impossible to contact them if u are in emergency."
• "I have been trying to call for more than three ( 03 ) months no one answer the phone."
• "However, they still do not answer the phone."