KFC Thetford- London Road Reviews Summary

Portion Size

Pros:

• "Fries are lovely but portion small."
• "Food is generally good, and most of the time is warm and tastes fresh."

Cons:

• "The vegan burgers were small! And a regular portion of fries is tiny!"
• "The chicken was good but the portion of scrappy chips is an insult."
• "Dreadful. Long waits for the food... a bucket for 4 had about enough chips to feed two toddlers."
• "Would rather eat a sh#t sandwich than eat from here ever."
• "Only received half the order over 2hrs wait."
• "Burnt fillet burger, 3 pieces of chicken all legs burnt."

Service & Staff

Pros:

• "The service is good more often than not."
• "I got my order wrong! Put it in on self service incorrectly but the staff were very kind and amended this for me."
• "Really nice employees, but this is the second mishap since visiting."

Cons:

• "Staff seemed listless and disinterested in customers."
• "Staff need sacking."
• "Was there today and found the staff rude."
• "Rude staff who don’t care I’m afraid."
• "Management looked miserable as anything on a laptop upon walking in restaurant."
• "The stuff of dreams. Arrived on opening day around 7:30pm and the place was absolutely buzzing."

Hygiene & Cleanliness

Pros:

• "When I was there the restaurant was clean but the washroom was not."

Cons:

• "Terrible. We join the frenzy and we're excited by the new KFC opening...Needs a visit from the health inspector."
• "Toilets tables and floors are filthy would hate to know what their kitchen is like."
• "The filthiest and dirtiest place I have ever seen."
• "Food was average at best, greasy chicken, under cooked fries. Tables not cleaned properly. The whole place dirty."
• "Restaurant is pure filth rubbish everywhere toilets filthy food was overcooked and greasy."
• "I am really disappointed it has completely honestly put me off having another KFC every again."

Food Quality

Pros:

• "The food was fine and staff’s behaviour was fine to us."
• "Food is generally good, and most of the time is warm and tastes fresh."
• "My experience has been excellent; got my food 3 minutes after ordering, all perfectly cooked and really hot."

Cons:

• "Burger although, looked good, was disappointing. Bun was dry, like it had been left in the open without any covering for a few hours."
• "The beans were burnt, I mean seriously, again see pictures."
• "The food has not been too bad 2 times out of 3 although if you compare it to another KFC the chicken tastes funny."
• "Hair in my food, went to complain only to receive all staff staring at me making me feel very uncomfortable."
• "The chicken was dry, I ordered 3 piece meal got 2 drumsticks and a breast like leather."
• "I’ve been here 3 times and every time the order is wrong in-fact one time my poor wife had ordered a tower burger meal and when she got home only had a bun!"
• "KFC run by kids not an adult in sight, had no change so just assumed they could keep my £7.63."

Order Accuracy & Wait Times

Pros:

• "Initially (4 months ago) I gave you'll a bad review and a 1-star rating because your service was very slow, but as of 01st Nov 2022, I'm updating my review and I now give you a rating of 4-stars."

Cons:

• "Waited over 50mins in the drive thru. If I could of reversed out I would of."
• "Terrible food and drink we went through drive thru and ordered the staff member at the pay was nice and polite."
• "Waited over 30 mins from paying to getting food in drive through."
• "The worst KFC I have ever been too!!! Waited nearly an hour in the drive through."
• "When in and ordered food. Then after 20 mins went bye asked about food order."
• "For a fast food chain it’s a joke over an hour waiting in the drive through queue with no way to exit."