Kings Arms Reviews Summary

Staff and Service

Pros:

• "Charming, helpful and friendly staff."
• "We are particularly grateful to both Aaron and Christina for their kind attention."
• "The staff where attentive and friendly (not your general robots) we where greeted by every member of staff with a warm genuine smile."
• "Cannot fault the staff, they were excellent, super helpful."
• "Staff were excellent and attentive, actually let us check in 2 hours early due to us having a wedding starting at 3 as check in is 2."
• "Staff are really friendly and lovely service."
• "The staff are welcoming and friendly."

Cons:

• "I was waiting for the drinks for about 30 mins."
• "Bills were mixed up."
• "All orders were mixed up!"
• "We requested to talk to the manager who came over and was immediately defensive and verbally aggressive to my friend."
• "Very rude and unpleasant staff."
• "Simon the 'manager' (who is rude and entirely unapologetic) needs to go on a very long training course in hospitality, honesty, and fire regulations."
• "Took them ages to serve us."

Rooms and Comfort

Pros:

• "Very shabby and a bit grubby but the bedlinen was clean and the bed was comfortable."
• "A good night in a good room, with free parking in a central location."
• "We stayed in the Henry 8th room which has the most beautiful 4 poster bed."
• "It was clean, quiet, and very comfortable."
• "Lovely old coaching inn. Very comfortable and spacious bedroom."
• "Beds were big and comfortable, good black out curtains and nice size room, bathroom big and spacious, shower was powerful and easy to use."
• "The family room was huge and really comfy - best pillows I've had at a hotel!"

Cons:

• "The hotel is clearly in need of extensive refurbishment."
• "Rooms need desperately decorating - lampshades falling off light bulbs."
• "The rooms and communal areas are clean but worn out and there are things that are long overdue replacement and paint."
• "Rooms on street side loud and smoke from bar patrons comes into our bedroom."
• "The room was dinghy with marks all around the walls and wallpaper coming off."
• "The rooms were dingy and old looking, and nothing like the photos advertised."
• "Our room was really old and tired."

Food and Dining

Pros:

• "Good food, good value."
• "The coca cola was cold and the coffee was good."
• "Really nice blend of chilled out pub and country comfort."
• "We had the Signature Burger and the Signature Cod which were both delicious."
• "Great breakfast and very friendly service."
• "The food was very good."
• "The food was amazing. We had dinner on Saturday night, which I could not fault and then a lovely cooked breakfast in the morning."

Cons:

• "nothing special ..ordered a vegetarian breakfast sausages were awful ..no tomato sauce."
• "Portions were a bit on the small side and the bread that came with the soup felt like it was a week old."
• "The fillet steak when cut was actually RAW not rare."
• "Lasagna was not tasty at all."
• "Food was very dry and pretty average."
• "The only Cesar salad I've ever had of lettuce and 2 anchovies - nothing else!"
• "The scrambled egg with smoked salmon, at breakfast, was poor and the bread very chewy!!"

Value and Pricing

Pros:

• "For the price it is still a bargain, just don't expect too much."
• "Nice and a reasonable price."
• "Overall amazing quality for the price we paid and a genuine warming service."
• "Good value and good food."
• "Rooms are tired, but that's reflected in the price, pub food reasonable and prices for drinks excellent."
• "Really, really good value for money and the food was LOVELY!"
• "Cannot fault it for value for money to stay just one night."

Cons:

• "Cheapest option, but worn out."
• "Very limited allotted parking space for customers."
• "Pub only review. Place is nice, reasonable prices nice food but here is my pet hate - 65p for a 'shot' of lime cordial."
• "No towel rack or even a hook to hang a wet towel."
• "Rooms in need of refurbishment.. my twin room did.. bathroom awful.. shower awful.. not worth the expensive price tag."
• "We paid just short of 300 pounds for the two nights and was extremely disappointed."
• "Not worth the expensive price tag."

Location and Amenities

Pros:

• "Located in the centre of Westerham it is ideal for exploring Kent and visiting Chartwell and other Historic attractions."
• "Very nice cosy pub. The decor is freshly done and gives a nice homely feel to the place."
• "Nice pub with the added bonus of a car park."
• "Westerham is a great location for walking the North Downs and has a lovely woodland walk to Churchill's house, Chartwell (National Trust)."
• "Well situated for both business and leisure, the hotel also provides free parking for residents."
• "It's in a prime location in the center of the village."
• "Very convenient and able to sit outside under the shade of a vine."

Cons:

• "The night we stayed the hotel seemed to be having a Fawlty Towers moment."
• "Just really terrible. Has not moved with the times and feels like a cheap pub boozer from the 80's."
• "The place needs a very deep clean. It is very run down and dirty and not like the photos on the web site."
• "The toilet was disgusting."
• "The lights then went out and the temporary electric heating also stopped working."
• "In dire need of improvement, its beyond shabby, threadbare carpets on the stairs, dreary furnishings."
• "The whole place seems like it hasn't moved on in the past 20 years."