"I arranged an Scale & Air Polish appointment on the Friday and was seen to first thing on the Tuesday."
"communication was superb, ensuring that my needs were cover and even going the extra mile to open slightly earlier to ensure I could have my appointment on a Monday morning."
"I rang Tooting Bec Dental and was seen same day and also Dr. Imran kindly treated the toothache after surgery hours."
"AMAZING THAT'S ALL I CAN SAY! I had a dental emergency yesterday, and been seen in less than an hour!"
"I had a dental emergency, and Tooting Bec Dental were able to accommodate me within 3 hours."
"I had a wisdom tooth issue during a time when practices are closed, and Tooting Bec Dental identified my issue over the phone and provided me with the help I needed."
"Just bear in mind, they are very strict about punctuality which is great as you don't have to wait to be seen, if you're on time!"
Cons:
"When I then decided what I wanted, the hygienist said there wasn’t enough time to do it and suggested I re-book on another day."
"And you have to pay £150 to get seen urgently. What a joke place."
"They took the appointment to 1 month and a half later."
"After explaining to the receptionist, I was in a great amount of pain and believed I had an infection, I was very eager to be seen."
"I've realized that I wouldn't make it on time as there was so much traffic I was barely moving."
Customer Service
Pros:
"Absolutely recommend it, customer service was great."
"The office has a nice atmosphere and the staff are very thoughtful."
"Everyone is so helpful and friendly."
"Extremely welcoming staff at the reception!"
"Everyone is friendly and I felt that I was in good hands."
"Dr. Peer and Merlinda are very friendly and passionate about their work and greeted me the second I walked in."
"After care was also provided which many Dentists do not offer."
"He was really friendly, polite, honest, trustworthy and really knowledgable."
"The staff is really friendly and helpful."
"They're on par with the best London high street ones."
Cons:
"The person I saw was rude, insensitive and condescending."
"The receptionist booked me for an examination first, so she charged me 25 pounds extra for it."
"The dentist was waiting for me in the reception with a signed paper that would make my voucher void implying that I came 22 min late."
"Receptionist are friendly and efficient. Unfortunately, the Indian dentist is not."
"The dentist would not examine my mouth so I had to pick a side."
"For the rest of the treatment, I spent sitting in a chair watching the dentist fill out a report."
"The receptionist wasn't the nicest person, making me feel worried about my refund and providing no further information, rather just passing the blame."
Pricing and Transparency
Pros:
"Pricing was fair and commensurate with other dentists in the area."
"His fee was also very reasonable."
"The costs are reasonable and fully explained."
Cons:
"I was told I needed to have much more work than I did, and after agreeing to part of the work and paying £800."
"I struggled to trust their recommendation and thought their pricing was unreasonable."
"To cut a long story short, they will make out your teeth to be wayyyy worse than they actually are, in the hopes to get you to buy the most intensive treatments they sell."
"You have to pay in advance and you lose your money if you need to cancel or reschedule within 48 hours."
"They charged me 50 pounds for 1 x-ray."
"To book urgent visit you are asked to pay £150 – even if the cause of toothache is unknown."
"I saw another dentist soon after their appointment, to repair the aesthetic damage they'd done to my teeth (another £200!)."
Quality of Care
Pros:
"Tooting Bec Dental's dentist, Dr. Imran, is skilled, professional, and did a fantastic job with my fillings."
"The clean was thorough and I left feeling great."
"The dentist was patient and clearly explained what was happening at every step."
"I came here after a horrible experience elsewhere, and they fixed my fillings and restored my faith in dentists."
"He treated my cavities very well."
"Merlinda did a great job with my cleaning, painless and quick."
"Had a wonderful experience, treatment was pain-free."
"I can smile with confidence after having my teeth straightened and whitened here."
"Thank you for a great job on my root canal treatment, didn't feel a thing!"
"No issues since the treatment, I'm a very happy customer."
"Great attention to detail, my dental crown fits perfectly."
Cons:
"The hygienist was too rough, causing me pain for days after."
"The dentist was rough during the cleaning, I left with my gums bleeding."
"I was in a lot of pain during the extraction, felt like the dentist was in a rush."
"The teeth whitening was not effective and caused me sensitivity."
"After their treatment, my toothache got worse, and I had to see another dentist to correct their work."
"I got an infection after a procedure there and it took multiple follow-ups to address it."
"The braces were not fitted properly, leading to extended treatment time."
"They missed a cavity during my check-up and I ended up needing a more extensive procedure later on."
"The temporary crown they placed fell out after two days."
Facility and Equipment
Pros:
"The surgery is modern, clean, and with the latest technology."
"Clean and well-organized office."
"Great central location with a clean and welcoming environment."
"The equipment seemed very up-to-date and well maintained."
"The premises were impeccably clean and the surgery looked to be very high-tech."
"The dental chair was comfortable and I felt at ease during the procedure."
Cons:
"The clinic felt a bit cramped and outdated."
"The waiting room was small and quite cluttered."
"The dental tools did not seem sterilized properly."
"Equipment seemed old and not very well maintained."
"The X-ray machine did not work properly and they had to refer me to another clinic for the X-ray."
"The A/C was not working on a very hot day, making the wait unbearable."