Canada Water Dental Health Reviews Summary

Hygienist Services

Pros:

• "Mr Hassan is friendly, calming and great at his job."
• "Dr. Hasan was exceptionally polite and professional throughout the appointment."
• "The hygienists I saw (Olla and Mahmoud) did a thorough job."
• "Hygienist Maher will give you the healthiest smile you can get! His touch and knowledge are a 12/10!"
• "Pragya did my hygiene clean! She was literally amazing. So kind, caring, understanding and knowledgeable."

Cons:

• "My recent hygienist appointment was the roughest hygienist treatment I've ever received."

Dentist Expertise and Treatment

Pros:

• "The dentist was very attentive, explained the whole procedure and managed any possible pain really effectively."
• "Amazing dentist that genuinely cares about his patients."
• "Just had a front incisor implant done by Dr Nagpaul. I am extremely happy with the result."

Cons:

• "The fix did not work and... they are supposed to make another attempt to fix the issue."
• "Long story short it went from a basic routine check up to a full-on root canal treatment... costing thousands of pounds."

Customer Service

Pros:

• "The staff on the front desk are great too."
• "Everyone here is really kind."
• "Reception team are always happy to help with a smile."

Cons:

• "The manager Mandy Nakfu... was unwilling to fix the situation there and then and hung up on me."
• "The receptionist... didn't even want to say her name... talking over me."
• "The Receptionist... wasn’t solution based, seems to me nobody communicates properly."

Pricing and Administration

Pros:

• "All prices are clear and great service."
• "The specialist commented on how well matched and fitted my denture is."

Cons:

• "They have charged me £65 just to remove [stitches]... Poor effort for £65."
• "They even scrapped emergency appointments for NHS patients."

Appointment Management

Pros:

• "I haven't had any trouble getting appointments booked in."
• "I needed to see someone urgently... the reception team promised to contact me as soon as a cancellation became available."

Cons:

• "She had a dentist appointment... she was told she would be referred to a specialist and someone would contact her very soon. It’s now February... and she’s going through so much pain."
• "The emergency appointment was given a week later."

Professionalism

Pros:

• "The dentist who took out my wisdom tooth was very professional."
• "Dr Olla was recommended to me by a friend. She's given me the confidence to smile again! Very professional & great at what she does."
• "I've been taken care of by dentists Dr Shapol Adam and Dr Ola incredibly well and have huge trust in them and their professional abilities!"
• "Dr. Maher Rashwan, the dentist who did my hygiene is super professional."
• "A huge THANK YOU to Dr OLLA ABDALLA. She made going to see the dentist a truly enjoyable experience, she is very professional, calm and polite."

Cons:

• "The hygienist wasn’t very good at their job. Went in for a bog standard cleaning and they scrapped my gums a fair few times, and tried to pass it off as plaque infection."

Practice Environment and Accessibility

Pros:

• "Clean waiting area and treatment rooms."
• "Fantastic dentist! Many years using them now."

Cons:

• "With all the equipment and tools she was incapable of finding [the stitch]."
• "The reception is too low and for people with chronic back pain it is hazardous."

Equipment and Facilities

Pros:

• "The facility also has equipment to do large x-rays so the experience was very smooth."
• "First time I'd ever gone to the dentist. Nice place, very clean and spacious inside."

Communication

Pros:

• "They explained in advance when they think they'll have available appointments, and the communication was great."

Cons:

• "Nobody called me to let me know. If they had I would have rescheduled to a different day."
• "I was told there was no one available and that someone would call me back in 2 days. 1 week later and I still haven’t heard from anyone."
• "So disappointed for this review to be my last resort. After 2 ignored emails."
• "The management of this place is far beyond understanding."

Dental Treatment Experience

Pros:

• "The whole procedure was quick and painless."
• "The staff were so lovely and the dental hygienist did a great job, my teeth feel clean and great!"
• "Thank you Dr Rashwan for another excellent appointment and reassuring experience I know that I never need to stress out myself when I am in your competent care."
• "This was the most relaxed I've ever felt at a dentist, and I couldn't feel a thing."

Cons:

• "The hygienist treatment I received... was incredibly painful and I was left with sore gums for days."
• "Having a crown done... was a really unpleasant experience... the temp crown was poorly fitted... cut my tongue and cheek."

Recommendations

Pros:

• "I would highly recommend them for anyone who is scared of the dentist or had bad experiences in the past."
• "I highly recommend the hygienist Olla, very gentle and considerate."

Cons:

• "I cannot recommend this practice."