Waterfall Dental Surgery & Implant Centre Reviews Summary

Invisalign Treatment

Pros:

• "The whole process went quicker than expected and was pretty painless."
• "I’ve been seeing Dr Alia Johar for a few years including for Invisalign treatment and she’s been great throughout - great advice and treatment."
• "I have been receiving Invisalign treatment at Waterfall and have had a brilliant experience."

Cons:

Teeth Whitening

Pros:

• "Have had so many compliments since about the shade of white being natural but noticeable."
• "Over the years, she has performed a root canal and teeth whitening treatment for me, and has been diligently taking care of my teeth ever since."

Cons:

Dental Implants and Veneers

Pros:

• "Dr Alia did implant and veneer for me both of these were complicated and took some time. The results are amazing."
• "I have my implant done at Waterfall Dental surgery and is very pleased with my new tooth."
• "Dr Alia Johan is excellent, I wouldn’t keep coming back if she wasn’t. I’ve had veneers done which made a huge difference to my gum health and my confidence."

Cons:

Pediatric Dentistry

Pros:

• "I took my small children to see her as well and despite them being very nervous, Dr Johar spent time to chat to them and put them at ease."
• "Our recent check ups were so easy, all 3 kids felt comfortable with their check ups and were delighted to earn their stickers at the end!"
• "My child is A.S.D and had many issues with the whole dental experience until I took him here the dentist was superb she was very patient and extremely thorough."

Cons:

Emergency Dental Care

Pros:

• "Although they were fully booked, once I explained to the receptionist what the problem was, she offered for me to slip in between appointments."
• "I was able to go home and enjoy my first meal of the day late evening."

Cons:

Customer Service

Pros:

• "The receptionists were friendly and professional trying hard to accommodate my needs when booking - thank you!"
• "The lady at the reception is helpful too and I don't feel messed about with my appointments like I used to be with the previous surgery."

Cons:

• "Only cons was the dental nurses in the middle of their training. Not the best feeling to be looked after by someone who has no clue of what’s happening."

Professionalism and Expertise

Pros:

• "I found the staff and the standard of care very high."
• "Dr. Olivia is the best dentist I’ve ever been too… she has corrected all the poor dentistry that the last dentist did."
• "Dr Alia Johar is a very dedicated, efficient and clear and punctual practitioner."
• "Exceptional Dental Care Experience - Dr. Alia Johar Deserves 5 Stars!"

Cons:

Accessibility

Pros:

• "The surgery is a few minutes walk from Tooting Broadway tube."

Cons:

• "But you need to be able to use stairs to access this dentist."

Efficiency and Timeliness

Pros:

• "Everything is done in a timely manner."
• "I was seen on time and not kept waiting."

Cons:

• "Waiting time can be too long sometimes."
• "Had to wait 20 minutes past my appointment time."

Communication

Pros:

• "Dr Johar explains the treatments clearly."
• "The communication is also very good; they send reminders for your appointments."

Cons:

• "However, it would be nice to have a little more communication post-treatments on what to expect and what to do if there is a problem."