M Dental Canada Water Reviews Summary

Dentist Professionalism and Skill

Pros:

• "Dr Tim developed a treatment plan and this week it was completed (hurray!) I'm very satisfied with the result!"
• "Dr Tim provides an amazing professional experience."
• "Dr Agnes was very patient and attentive, listened carefully to my concerns and fears and found the right words to make me less anxious."
• "Dr. Tim wouldn't want to do fillings on my teeth cuz he didn't see a need to."
• "Dr Holler is a very experienced and also helpful dentist, ready to answer all of my questions."
• "Dr Tim has done a superb job."

Cons:

• "But when I said could you please check all of my teeth and tell me if I need a treatment - he didn't like it showing me typical attitude of giving favours."

Hygienist Service

Pros:

• "Jodie the hygienist is also very good."
• "I did the teeth cleaning with Dr Pratibha Sharma. She is an outstanding dental hygienist, very professional and thorough."

Cons:

• "The actual procedure was a bit messy and I ended up having water on my face."

Customer Service

Pros:

• "Customer support is also amazing, they are polite and extremely efficient."
• "The CBC Team are always helpful, friendly and keen to go the extra mile."

Cons:

• "She did not say why the dentist and her assististant were wearing surgical masks instead of FFP3 as expected."

Technology and Facilities

Pros:

• "They only use the best/latest technology at an affordable price."
• "It is also a very clean and technologically advanced practice."

Treatment and Care

Pros:

• "I had my tooth crown made with Cerec method which took about 3hrs and I’m very happy with the result."

Pricing and Honesty

Pros:

• "After a thorough examination by the dentist Tim at CBC, he told me that I don’t really need to get a filling."
• "Prices seem extremely fair for such good results."

Cons:

• "I don't think it is professional to ask the patient to cover the cost of a specific PPE to protect and keep safe the health workers and then to use something else, much more cheaper."

Appointment and Responsiveness

Pros:

• "I was met with great professionalism and understanding."
• "The doctor was able to see me the next day and was very courteous and knowledgeable."

Language and Communication

Pros:

• "Russian speaking specialists."

Overall Experience

Pros:

• "This dental practice is the best I have been to!"
• "Thank you very much for the best service ever! Very recommend."

Cons:

• "Doesn't worth going to CBC if dentist have an attitude and barely can smile - it's all about money in his head."

Doctor's Expertise and Approach

Pros:

• "Dr.Tim and team were very friendly and highly professional."
• "Dr Tim helped me to sort out the problem I had at the time."
• "He always takes the time and explains all risks and procedures clearly which gives me comfort."

Cons:

• "Bruno and his assistant were very kind but they didn't really know how to do their job."

Clinic Environment

Pros:

• "The place is very clean and easily accessible."
• "Perfect clinic!"

Administrative and Support Staff

Pros:

• "The administrative team was very kind and helpful throughout."

Cons:

• "There were issues with billing where they overcharged me, which created unnecessary stress."

Complaints and Resolution

Pros:

• "When I expressed my dissatisfaction, they were quick to address the issue and offered a discount."

Cons:

• "The practice did not handle my complaint properly, I am still waiting for the manager to call me back."

Child-Friendly Services

Pros:

• "My kids love going to Dr Tim; he knows how to work with children very well."