Address: 15 Parker St, Liverpool, L1 1DJ, United Kingdom
Phone: +443439092781
Rating: 3.8
based on 95 reviews.
Store Atmosphere and Design
Pros:
"Fantastic new store. Blown away when I first walked in."
"First time for me in this new department store in Liverpool. There is a great atmosphere inside the store staff are really friendly and helpful."
"Lovely shop. The floors are well stocked with all designer brands."
"I love this store, quality of the clothes and the fashion is amazing."
"Shop has a lovely atmosphere and not pushy just a nice shopping experience."
"I enjoyed visiting Flannels in Liverpool last week, so nice to see the old OwenOwens building back to life as a department store."
"Good use of an old building."
Cons:
"Very dark inside and at the wrong end of town."
"While on first appearance the store looks amazing, you quickly realise its just a Sports Direct in Drag."
"It seems to be a store that sells active sportswear but at 10x the normal cost."
Customer Service
Pros:
"Nothing is ever too much trouble when I come in to see Jason."
"The staff are amazing here at Liverpool & I look forward to my next visit."
"Staff really helpful, bought a few things, got a few freebies with what I bought."
"Had the best experienced by Alex today on the Estée Lauder counter, she truly was a pleasure to be around."
"Greeted by a fabulous lady called Annie and her assistant Harriet."
"Really helpful staff, particularly Andrew and other staff in Le Labo. Extremely knowledgeable and passionate as well as being welcoming and approachable!"
"The customer service was immaculate and very accommodating."
Cons:
"After spending our day travelling back from Switzerland we were disgusted by the way the security in the Liverpool flannels acted."
"Wouldn't be too bad if the staff didn't have chips on their shoulders."
"When I arrived, no-one approached me to ask if I needed help, which I thought was a bit concerning, considering it was very quiet inside and several staff were present."
"Tried to call the store a number of times an they Never answer the phone."
"1st floor's staff was unhelply and rude."
"The young lady who served us at the till with blonde hair was abrupt, snotty and was shouting over to another assistant whilst serving."
"Staff particularly on the dior counter are very rude & arrogant."
Product Quality and Selection
Pros:
"Went the other day for the first time as I was visiting the city .. a lot bigger than Chester and equally nice staff .. I really do think this is the best high end shop around."
"Visited the store yesterday, specifically to look at their Canada Goose range of jackets."
"The varieties of well-selected garments and bagages are suitable for the public in Liverpool."
"Love both shops Liverpool and Southport great range of top quality clothing and shoes."
"Bought my first ever pair of Christian Louboutin heels here today."
Cons:
"I picked up my wedding shoes after ordering them from flannels not only where they all scratched but also dirty, then they didn't want to give me a refund in store."
"Purchase a pair of Jimmy choo shoes. Worn 3 times a diamante and crystal have fallen off."
"Got a scarve here which turns out to be poor quality. Try to return said not allowed but can give credit to buy other thing in same store."
"I was given Gucci trainers that were from display and not shown properly or told this."
"bought a pair of shoes, went for a meal and the sole is already coming away from the leather."
"I bought a pair of navy blue armani jeans from this company flannels the label was stiched so tightly."
"one of the worst shops i’ve been to, quality of the items you buy is terrible."
Online and Delivery Service
Pros:
"I've also ordered from their website and had a 5* experience: the website was easy to navigate, payment was straightforward and delivery was prompt and well communicated throughout."
Cons:
"If u are getting a delivery it is terrible service the courier they use is Hermes which is possibly the worst."
"Having spent over £500 YOU DONT GET FREE DELIVERY, then when the item arrives and is substandard, you have to pay to return it."
"Don't buy from these online. Trying to get a refund for goods that weren't delivered but my emails are getting ignored."
"I have purchased a coat and the zip has gone faulty within a week."