Primark Reviews Summary

Customer Service

Pros:

• "The lady who served me on the tills was lovely and packed my bags for me too."
• "I was served by a young lady with pink hair she was very friendly very polite and nothing was too much trouble she is a asset to primark."
• "This lovely lady took us around the shop and helped us get everything we needed."
• "Staff: Sales assistants are great, always eager to help as best as they possibly can."
• "The staff were very helpful and happy, the lady I spoke to was very knowledgeable and friendly."
• "Staff were really friendly and happy to help."
• "Very impressed especially by Stephanie the young lady who was so helpful with my husband finding right sizes to try on and could not have done more."

Cons:

• "For some reason the security guard was staring significantly at his watch when we walked in, nearly two hours before closing time."
• "Could the staff be a wee bit more involved and not be 'minimum wages, minimum effort'!?"
• "The till worker (Vee), displayed a complete lack of professionalism and customer service skills."
• "The attitude of this guy has got a lot to be desired. No please or thank you or not even taking care of items."
• "Staff are both rude and unreasonable."
• "Awful customer service from till staff and a manager, of some kind."
• "I would like to point out how rude a member of staff was on the first floor shopfloor, I believe her name was Magda."

Store Layout & Accessibility

Pros:

• "Good layout, very tidy and spacious."
• "Honestly, the store is beautiful, spacious and easy to find what you looking for."
• "The shop was clean, tidy and well stocked, with wide aisles to move mum about in."
• "This particular Primark store is relatively new and has been well thought out regards accessibility."
• "Best Primark store I've visited so far. Spacious and very tidy."
• "I great Primark shop compared to others I've been to before! Lots of space to walk and kept very clean and tidy."
• "Its enormous for one thing so plenty of room too shop around without the normal feeling of people breathing down your neck."

Cons:

• "A lot nicer than the one in the town but there's no service just have to sort everything out yourself can't really ask for help with anything and sometimes it can be very untidy."
• "Very difficult to find things."
• "Can be disappointing looking for larger sizes though."
• "It's too warm and stuffy as I have noticed this on my last 3 occasions."
• "Some areas are perhaps too narrow for pushchairs or wheelchair users."
• "Went on a weekday, very messy and unorganised."
• "Lifts are a joke so people with pushchairs can't get around easily or quickly."

Product Range & Pricing

Pros:

• "A large store that stocks a wide range of clothing for all the family along with footwear and accessories."
• "Nice place to buy... Good range."
• "This is a good Primark store, it's big and has lots of different ranges available."
• "This is a massive Primark store with dedicated floors for womens, kids, mens and household."
• "Yes, the products were very well priced and I bought several items."
• "What more can I say about Primark is great value for money they have lots of different clothes and relatively cheap."
• "Really good size store with a very wide range of clothing for all ages."

Cons:

• "But surely with Primani slowly increasing the prices. You'd think that the quality would get better. But that doesn't appear to be the case, after my recent shopping spree."
• "They do have issues with keeping popular sizes in stock, often being out of stock of sizes 14-18 in nice products."
• "The menswear section has reduced significantly to what it was and there doesn't seem to be the large range of products it once stocked."
• "Prices have increased quite significantly in recent years, but the quality of the clothing has not."
• "Clothing is getting overpriced for adults, quality isn't that good & you have to watch the sizes."
• "Prices are creeping up in children's wear too and nearly the same price for children as they are for adults."
• "Why are there never any size 16 or 18?"

Overall Experience

Pros:

• "The most beautiful and nice service in the evening changing room for women."
• "Best Primark in area for me - so much so I'd prefer to travel 25 mins than go to my more local store."
• "You have to take your hat off to Primark the way they can entice us mere mortals into their shops to buy their cheap fashion."
• "We will return due to the fantastic service and environment!!"
• "Well laid out store, lots of bargains and no ques the day I visited."
• "The prices are great and I like the style they're going for this season."
• "Love Primark, reasonably priced especially for growing children."

Cons:

• "Not really happy with the attitude of a colleague when I challenged him about the price of a women’s clothing."
• "Primarks shopping experience is a definite no. If I do find myself going there it's only as a last resort."
• "Customer service was terrible why have special disabled access tills when the staff see you waiting to be served and just ignore you."
• "WENT FOSSE PARK WITH MY SISTER AND WE WERE MADE TO FEEL LIKE SHOPLIFTERS, STAFF FOLLOWING OUR EVERY MOVE."
• "I honestly feel if higher management don't do anything about this behaviour, it's going do damage staffs attitude towards work & in return it will change their attitude towards customers."
• "As for management and supervisors, some of them are just up to no good."
• "Always a disappointment even though my expectations are so low."