ZARA Reviews Summary

Customer Service

Pros:

• "Shopping is usually so stressful for me because I’m really indecisive but a few days ago when I came to this store, Faiza who works there helped me out and was so friendly. Such a pleasant experience xx"
• "Came here last week and was served by a lovely young lady called Faiza, I normally find shopping so stressful but she made me feel calm and made my shopping experience very worthwhile."
• "Visited yesterday to return some items - staff were nothing but lovely and helpful on what was obviously a very stressful and super busy day."
• "Don’t usually write store reviews however I came to Manchester from London and needed to grab a few things, a lovely staff member named Faisa assisted me in store and left me super satisfied as she was helpful helping me allocate all the items I had on my Zara wishlist and was so patient and accommodating!"
• "Great stuff and friendly customer service. If you are looking for a variety of clothing options, this is the place."
• "One of my favourite shops: great quality, nice prices, friendly staff."
• "Went down to manny, had the best shopping experience at Zara especially as an employee Faiza really made me feel comfortable."

Cons:

• "Bad service I was queuing up because it's busy and was told that my queue was wrong because I should wait on the right."
• "Shocking, no management or customer service skills required to work here."
• "The staff makes you wait and do not attend promptly when you go to collect the online order—rubbish service."
• "Absolutely disgusting customer service. Waited on a till, got moved to another till, waited for 15 minutes before asking an idle retail assistant to come and help."
• "The member of staff who was covering the self service checkout was rude to the point of ignorance."
• "The worst customer service ever!!!"
• "Rude, uninterested staff. All look stressed and cannot be bothered."

Store Layout and Stock

Pros:

• "The selection of men's fashion here was amazing! I had a lot of fun seeing all of the new radical designs."
• "Clean store with plenty of choice."
• "Much more variety than other stores I have visited with plenty of shop floor space."
• "The store layout was spacious, well-organized, and easy to navigate."
• "Mainly come here for the fragrance as they have a great variety."
• "Beautiful store. Large selection the only thing I would say is there is barely any variety of clothes for boys."
• "High quality fashion without the crazy price tag."

Cons:

• "Part of the men's department was like a jumblesale with items strewn all over a big table."
• "The items within this store (Trafford Centre) appear to be the worst of stock that Zara carry."
• "Overwhelming with colour and disjointed layout... had to leave, just too much, the place was a mess with unfolded items and hangers free of clothing that had dropped to the floor."
• "Shop floor is always in disarray."
• "It's a bomb site. Clothes and shoes thrown on the floor, piles of clothes all mixed up."
• "The shops a bit too jumbled for my liking though, not that organised with clothes scattered everywhere."
• "Visited 8th Jan. What a mess the store was. Clothes all over the floor, piled high on tables etc."

Pricing and Quality

Pros:

• "I went in with my friend to look at clothes and my friend, I was with - Anne, she bought a top from there. Slightly above what I usually pay for items, but they were nice."
• "My number one fashion store. In the age where some people still think male fashion is simply pants and shirts, Zara still creates styles for men."
• "Love a bit of Zara shopping for both mens and kids clothing."
• "As a brand of clothing it's not my favourite, the clothing is occasionally not up to wear/tear and is usually a bit expensive, but when there's sales on usually they're big."
• "Zara is really a fashionable stores for buyers to dress cool and if you are also one of the fashion loves and I believe you would like their clothes and styles."
• "Been shopping at Zara since they first opened in the UK and seen the brand grow from strength to strength."
• "I always find interesting piece of clothing."