Primark Reviews Summary

Quality and Pricing

Pros:

• "Their clothing ranges are mostly great quality and very reasonably priced."
• "Fantastic quality mostly and unbeatable prices, where else could you buy a t shirt that's wearable for £2.50."
• "Brought a very nice white shirt to complement what I'm wearing to my sister's wedding."
• "Always a good bargain whether you need some more socks, forgot to pack flip flops or it starts raining and you need a coat."
• "The value-for-money at Primark is quite terrifyingly good."
• "Trust Primark with inexpensive clothes."
• "Good value clothing, accessories, and make up etc, homeware range is also a bargain."

Cons:

• "Rude staff and has increased prices way beyond levels seen before the pandemic."
• "The 'basics' collection (cheapest everyday stuff) is always a mess and with each collection their sizing changes."
• "Quality of the product is not that great as most comes from Bangladesh."
• "Quality has dropped whilst prices gone up."
• "Not everyone is skinny and slim to fit into their standard size range of S-M-L."
• "Some products were disconnected I don't know why."
• "Buy a size up or two because they will shrink."

Shopping Experience

Pros:

• "Ambience: well arranged /light is good & less crowded."
• "If you go in the morning it's very nice."
• "On any given day, this can be a good shopping experience."
• "Staff is friendly and helpful."
• "First time visiting this Primark location, it was very big with lots of products to choose from."
• "It's like an organised jumble sale and I love it!"
• "The store is a lot tidier since they gave it a makeover recently."

Cons:

• "Way too hot in that shop!"
• "Grim place to be, rammed with people buying whatever, with no real thought."
• "There's no changing rooms open, as always, on the top floor where they put the men's clothes."
• "The changing rooms and area by the front door both reek of vomit."
• "Very crowded with noisy people shoving each other out of the way."
• "Very chaotic layout, narrow isles and as crowded made it very difficult to find things."
• "A scary space full of frantically fast paced women and girls all in a rush to purchase as many items as they can."

Customer Service

Pros:

• "Staff were friendly and helpful."
• "Staff are always smiling and friendly."
• "Primark was clean and well laid out, the staff were sparse in numbers, but they were polite professional and very helpful."
• "Staff are great and helpful once ask them."
• "Service at the till was spot on."
• "The staff were great and I saw in front of me in the queue two young girls spending their pocket money. Cashier was so helpful to check they had enough money to go home."
• "Had a great shopping experience at Brighton Primark yesterday! All the staff were so cheerful and helpful."

Cons:

• "Rude staff and has increased prices way beyond levels seen before the pandemic."
• "A most unprofessional and ignorant old woman works here."
• "I don't find a star or even the security very friendly in here :/"
• "The rudest staff I’ve ever met in ANY shop."
• "Terribly organised, too many rude horrible staff."
• "One of the staff member was extremely rude for no reason whatsoever."
• "Always have extremely rude staff I avoid going in here as much as possible."

Accessibility and Facilities

Pros:

• "It's okay for wheelchair access but some of the aisles are tiny."
• "As a mobility impaired person with a walker the chaos of any Primark store is daunting always, but a place that needs must."
• "Husbands and boyfriends are welcome, very good space for sitting while the wife is away shopping."
• "This Primark branch was well organized and following all the Covid19 procedures."
• "It’s a large store with a huge amount of stock, well laid out, reasonably priced."
• "This is quite a large primark compared to the one near me, but everything was in good order."
• "Good sized store with badly thought out floor plans."

Cons:

• "The disabled checkout wasn't open and only 2 checkouts open with a very long queue."
• "The shelves in the ladies cosmetics section were empty and looked like they had never seen a cleaning cloth at all."
• "Unfortunately, the escalator going up was not working, so it was stairs or lift."
• "Standing in a long Q to be served."
• "It's messy and sometimes it smells awful in there."
• "It would have been better if things where organised better."
• "A recipt was 1 day out of date after xmas and they would not exchange a dress for a larger kids size."